Customer Success Manager

🕒 2 days ago

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Enfuce

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏦 Banking

💳 Fintech

Banking • Fintech • Digital banking

Enfuce is a leading provider of secure, scalable, and compliant card issuing and payment processing solutions. Their cloud-based platform offers cutting-edge features such as advanced spend controls, digital wallets, fraud and dispute management, and 3D secure authentication with an exceptional uptime. Enfuce supports multi-currency and multi-country programs, making it easy for businesses to scale globally. As principal members of Visa and Mastercard, they ensure seamless and fast deployment of card services. Enfuce works with various industries, providing tailored solutions for banking, fintech, alternative lending, and more. Their commitment to innovation and customer-centric approach has made them a preferred partner for digital banking solutions.

📋 Description

• Manage and grow customer relationships • Own a portfolio of customer accounts, acting as the primary point of contact for strategic and operational matters. • Build trusted relationships with key stakeholders across customer organisations, from operational teams through to senior decision-makers. • Lead regular business reviews, programme discussions and growth conversations that strengthen long-term partnerships. • Drive customer success and commercial growth • Identify opportunities to expand customer programmes, increase product adoption and support commercial growth initiatives. • Partner with internal teams to ensure customers are successfully onboarded, supported and positioned for long-term success. • Monitor customer health, engagement and programme performance, proactively identifying risks and opportunities. • Coordinate cross-functional delivery • Act as the bridge between customers and internal teams including Product, Operations, Compliance, Risk and Commercial. • Support the delivery of customer projects, product enhancements and programme changes. • Help customers navigate scheme requirements, operational processes and regulatory considerations where appropriate. • Provide strategic account management • Develop account plans that align customer objectives with Enfuce's capabilities and growth strategy. • Maintain a strong understanding of customer priorities, industry trends and competitive developments. • Represent the voice of the customer internally and contribute to continuous improvement initiatives.

🎯 Requirements

• Previous experience working within payments, card issuing, acquiring, banking, Banking-as-a-Service or financial infrastructure environments. • Experience managing customer relationships within a Customer Success, Account Management or similar client-facing role. • Strong commercial mindset with the ability to identify growth opportunities and support revenue expansion within existing accounts. • Experience working with multiple stakeholders across commercial, operational and technical functions. • Excellent communication and relationship-building skills with the ability to establish credibility at all levels of an organisation. • A proactive and autonomous approach, comfortable operating within a fast-moving scale-up environment. • Strong organisational skills and the ability to manage multiple priorities simultaneously.

🏖️ Benefits

• High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects. • Top-tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation. • Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company. • Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work-life balance. • A supportive culture: You'll be part of a team that encourages, motivates, and celebrates success together. • Comprehensive benefits package: We take care of our people with great benefits to match the value you bring.