Customer Success Coach – EMEA

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QAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1979

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS • Supply Chain

QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.

📋 Description

• Be a technical expert in Redzone software and coaching in order to serve as a resource for customers • Travels to various customers sites each week to provide leadership and coaching to teams • Complete success visits to support customers and their usage of Redzone, often finding ways to re-engage teams quickly • Builds strong and trusted relationships with senior leaders in the customer community • Recognizes customers’ needs and influences to facilitate upsell processes and activity • Helps identify and support retention risk and opportunities to mitigate • Provides oversight and support for ~100 customers at a time • Leads regional community networking events • Support broader Coaching Team and assist with customer deployments as needed

🎯 Requirements

• Strong Redzone user, well versed in all the features and capabilities of the application (Productivity, Compliance, Reliability, Learning) • Well versed Analytics user • Strong listening skills to understand customer needs • Strong commercial acumen in order to support customer needs and where Redzone can add value or prescribe other services • Experience using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement • Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and customers. • Able to juggle multiple projects while wearing many hats • Ability to develop and maintain strong relationships with customers and internal teams • Strong written and verbal communication skills including presenting to various audiences • Ability to manage time effectively and to work in a high paced, high growth environment. • Degree in Engineering, Manufacturing, Business Management and Leadership, or similar • Experience working in direct hands-on manufacturing-previous roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager, preferably within the food and beverage industry • Experience leading operations and teams within a manufacturing plant environment • Programmable Logic Controller (PLC) experience and familiarity is a plus, but not required

🏖️ Benefits

• Your health and well being are important to us at QAD. • We provide programs that help you strike a healthy work-life balance. • Opportunity to join a growing business, launching into its next phase of expansion and transformation. • Collaborative culture of smart and hard-working people who support one another to get the job done. • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.