Senior Product Designer – Case Management

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

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ENSEK

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

⚡ Energy

☁️ SaaS

💳 Fintech

💰 Non Equity Assistance on 2019-03

Energy • SaaS • Fintech

ENSEK is a cloud-native retail energy platform designed for both domestic and business customers. It provides a comprehensive suite of tools for various aspects of energy management including billing, onboarding, financial accounting, customer management, and market communications. ENSEK aims to streamline operations for energy suppliers, thereby enhancing their ability to navigate regulatory complexities and consumer demands, all while focusing on digital transformation and sustainability in the energy sector.

📋 Description

• Own and evolve the end-to-end case management experience, building on the existing MVP and helping define the future direction of the product. • Design AI-assisted and human-in-the-loop workflows that balance automation with transparency, trust and user control. • Map and optimise user journeys across complex operational workflows, considering both business and technical requirements. • Partner closely with Product Managers and Engineers from early discovery through to delivery and iteration. • Lead design exploration in ambiguous problem spaces, turning emerging opportunities into intuitive product experiences. • Champion best practices for designing AI-assisted experiences, including confidence indicators, explainability patterns and error handling. • Contribute to design systems thinking, particularly as it relates to AI interaction patterns and workflow-based experiences. • Use AI tools to support research synthesis, scenario modelling, prototyping and rapid iteration.

🎯 Requirements

• Proven experience owning end-to-end UX design across a product area, from discovery through delivery. • Hands-on experience designing AI-assisted or agentic workflows, including human-in-the-loop experiences, feedback loops, confidence states, explainability and error handling. • Comfortable working in greenfield or early-stage product environments where requirements and opportunities are still emerging. • Strong strategic thinking, with the ability to connect design decisions to product goals and business outcomes. • Excellent collaboration and communication skills, with a track record of working closely with Product and Engineering teams. • Experience using AI tools throughout the design process to accelerate insight generation, exploration and iteration. • Strong UX foundations combined with the ability to navigate ambiguity and make progress in evolving environments. • Experience working on B2B, operational or workflow-heavy products preferred. • Experience with case management systems, workflow platforms or AI-powered tooling would be highly advantageous.

🏖️ Benefits

• 25 days' holiday + bank holidays • Option to buy or sell 5 extra annual leave days per year • Vitality Health Insurance, including private healthcare, virtual GP access, mental-health support and wellbeing perks • Pension with 5% matched contribution • Regular team-wide and company-wide events • 2 volunteering days per year to give back • Remote-first working environment with offices in London and Nottingham