Client Engagement Manager

🕒 April 8

🦌 Connecticut, New Hampshire, +2 more states – Remote

🦌 Connecticut – Remote 🗻 New Hampshire – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $95k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Ensono

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Cloud Services • IT Services • Managed Services

Ensono is a managed service provider and expert technology advisor focused on enabling clients to navigate complex IT environments. Ensono offers services including mainframe-as-a-service, cloud migration, and IT infrastructure management, with a strong emphasis on modernizing legacy systems and optimizing IT operations. The company is recognized for its flexibility and allyship, providing businesses with the ability to adapt and evolve through solutions like Ensono Flex®. It specializes in both mainframe and cloud solutions, holding competency in AWS mainframe modernization and is a global Azure Expert MSP. Ensono acts as an ally, helping companies achieve better business outcomes through IT innovation and strategic technology advisement.

📋 Description

• Own and manage the overall client relationship, acting as the primary advocate for the client within Ensono • Drive profitable account growth through identification of expansion opportunities and strategic account planning • Partner with delivery teams to ensure high-quality service execution and sustained customer satisfaction • Proactively manage account health, including renewals, risk mitigation, and issue escalation • Leverage Ensono’s full portfolio of services and internal resources to address client needs and business objectives • Build long-term, executive-level relationships that support “clients for life” outcomes

🎯 Requirements

• Proven experience managing and growing complex, enterprise client relationships • Strong ability to build trusted relationships with client stakeholders, including executive leadership • Experience driving account growth through cross-functional collaboration and solution alignment • Demonstrated ability to manage renewals, identify risks, and develop mitigation strategies • Strong communication, negotiation, and relationship-management skills • Ability to operate effectively as an individual contributor in a highly matrixed organization

🏖️ Benefits

• Unlimited Paid Days Off • Three health plan options • 401k with company match • Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts • Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement • Paid childbearing and paternal leave • Education Reimbursement, Student Loan Assistance or 529 College Funding • Sabbatical leave • Wellness program • Flexible work schedule