SME CVM Manager
Job not on LinkedIn
🕒 June 12
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
📋 Description
• Execute the SME sales and retention strategy across acquisition and lifecycle management. • Manage the KPIs/performance reporting and insight for sales volumes, retention outcomes, switches, losses, on supply and portfolio profitability. • Owning the performance deep dives to highlight risks and opportunities to customer numbers and/or gross margin. • Oversee performance and outline the overall story across TPI/Broker, telesales, and e-commerce acquisition channels. • Own renewals and business move strategies for SME customers. • Partner with CRM, E-Commerce Tech & Data, Digital, Operations, Credit, and Finance to deliver SME growth plans. • Influence proposition, pricing, and product development to support SME segment needs.
🎯 Requirements
• Significant experience in SME/B2B sales and retention, ideally in energy, telco, or financial services. • Track record in delivering sales growth through brokers, telesales, and digital channels. • Strong understanding of SME retention drivers and lifecycle management. • Excellent leadership and stakeholder management skills. • Commercially focused with strong analytical ability.
🏖️ Benefits
• Excellent parental leave allowance. • Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds. • Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings. • Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. • Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. • Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone. • Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process. • Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
Apply NowSimilar Jobs
🕒 June 11
Faculty
201 - 500
🤖 Artificial Intelligence
Delivery Manager for Energy Transition team at Faculty, focusing on AI transformation for government partners. Acting as pivotal lead between external clients and internal technical teams.
🕒 June 11
Mountain Warehouse
1001 - 5000
🛒 Retail
🛍️ eCommerce
👥 B2C
Technology Delivery Manager at Mountain Warehouse, driving end-to-end delivery of web development projects in an agile environment. Collaborating with stakeholders to enhance customer experience and operational efficiency.
🕒 June 11
Global University Systems
10,000+ employees
📚 Education
👥 B2C
Building Manager overseeing day-to-day facilities management for Global University Systems in London. Ensure compliance and service quality while managing stakeholder relations and continuous improvement initiatives.
🕒 June 11
CSC
5001 - 10000
Transaction Manager handling a portfolio of structured finance transactions in a hybrid working environment. Collaborating with clients and internal teams while ensuring compliance and documentation accuracy.
🕒 June 11
Spotify
5001 - 10000
📱 Media
👥 B2C
🛍️ eCommerce
Manager leading a team to ensure successful delivery of advertising campaigns for Spotify. Collaborates with Product, Engineering, and Sales for campaign performance optimization.
