Account Manager

November 12

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Ergeon

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Construction • Home Improvement • Retail

Ergeon is a company that specializes in outdoor construction and enhancement services, offering a range of products including fence installation, artificial grass, and deck construction. They provide tools like a Fence Calculator for instant estimates and offer services such as live video estimates and flexible payment options. Ergeon prides itself on transparent pricing, customer satisfaction, and a smooth, hassle-free service experience. With a high customer rating and numerous satisfied reviews, Ergeon positions itself as a leader in efficient and quality outdoor improvements.

201 - 500 employees

Founded 2016

🛒 Retail

📋 Description

• Manage leads from qualification to close to delivery of service • Conduct outbound communications, including calls, SMS, and email. Respond to inbound emails, texts, and phone calls • Apply consultative sales techniques (including SPIN) to uncover needs and build value • Build rapport and trust with customers by understanding their personal goals and property challenges • Connect customer needs to tailored solutions that enhance their property and lifestyle • Track and manage your pipeline using CRM tools, prioritizing follow-ups and closing activities • Coordinate with PMs and CSRs to deliver a seamless experience • Share customer insights and trends with the Sales Team Leader • Collaborate to refine our tools, training materials, and team processes • Contribute to knowledge sharing

🎯 Requirements

• Consultative sales mindset with exposure to both B2C and B2B environments • Proven ability to manage a high-volume sales pipeline with accuracy and follow-through • Structured sales framework expertise (SPIN or similar) • Persuasive communicator who builds trust and navigates objections with empathy • Simplifies complex offerings and helps customers make informed decisions • Tech-savvy, able to juggle multiple tools (Slack, Gmail, Pipedrive, Meets, Frontapp, internal tools) • Self-directed and focused while working remotely, even during ambiguity • Experience as an account manager in a sales or customer success team (nice-to-have) • Exposure to both retail and remote sales environments (nice-to-have) • Comfortable working with structured workflows and process tools (nice-to-have) • Experience supporting clients through post-sale transitions (nice-to-have) • Ability to identify patterns and recommend process improvements (nice-to-have) • Familiarity with construction or home services industries (nice-to-have)

🏖️ Benefits

• Birthday day off and language classes • Free noise-canceling headset • $400 Tech/Wellness/Learning fund • Co-working budget • Stock options after 6 months • Flexible PTO after 6 months • Subsidized health insurance after 6 months • Laptop replacement fund after 1 year