Customer Service Representative

Job not on LinkedIn

🕒 May 23

🌽 Illinois – Remote

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💵 £40k - £50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 54%

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Logo of ESSMANNS CABINETRY & MILLWORK, INC.

ESSMANNS CABINETRY & MILLWORK, INC.

2 - 10 employees

🏭 Manufacturing

🏗️ Construction

🤝 B2B

Manufacturing • Construction • B2B

ESSMANNS CABINETRY & MILLWORK, INC. is a Mequon/Germantown, Wisconsin-based millwork and woodworking firm that designs and manufactures custom cabinetry, custom furniture, corporate interiors, church specialty woodwork, component parts, and wood moldings. The company appears to serve both residential and institutional/commercial customers (corporate environments, churches) and offers bespoke millwork and component manufacturing services.

📋 Description

• Respond to customer inquiries via phone, email, and chat in a timely manner. • Provide accurate information regarding products and services. • Assist customers with order placements, returns, and exchanges. • Document customer interactions and maintain records in our CRM system. • Collaborate with other departments to resolve complex issues.

🎯 Requirements

• Proven experience in a customer service role. • Excellent communication and interpersonal skills. • Ability to work independently and manage time effectively. • Proficient in using computer systems and customer service software. • Strong problem-solving abilities and attention to detail. • Familiarity with the industry or related products (nice to have). • Experience with remote work environments (nice to have). • Additional language skills are a plus (nice to have).

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