IT Deployment Engineer – LIMS

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November 21

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Eurofins

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Science • Biotechnology • Healthcare Insurance

Eurofins is a global leader in testing and laboratory services. With approximately 62,000 employees and over 900 laboratories across 62 countries, the company provides a wide range of testing services across various industries. Eurofins offers services such as food and feed testing, consumer product testing, genomic services, clinical diagnostics, forensic services, environment testing, and pharmaceutical testing. The company is committed to scientific innovation and sustainability, and it plays a critical role in testing for health, safety, and environmental impacts worldwide.

10,000+ employees

Founded 1987

🔬 Science

🧬 Biotechnology

⚕️ Healthcare Insurance

💰 $30M Grant on 2021-10

📋 Description

• Provide 1st and 2nd Line Support for our European network of clinical diagnostics laboratories with a focus on the core Laboratory Information Management System. • Register, classify, route, follow-up and resolve request via e-mail or ticketing system. • Become an expert in the LIMS Application and functionality and provide training to end users face to face or on site • Attend on site deployments to configure LIMS processes alongside laboratory staff • Work alongside development teams to balance development and configuration • Diagnose and troubleshoot Application, hardware or Cloud infrastructure problems, researching and answering questions. • Maintain accurate records of all support interactions in Eurofins IT Service Management Tool (ServiceNow, BMC Helix). • Own the incoming requests and manages escalations to engineering or development teams with clear documentation. • Monitor system performance and generate reports to anticipate or detect issues. • Contribute to technical documentation, FAQs, and knowledge base articles. • Work collaboratively with cross-functional teams including QA, DevOps, and Product to improve the customer experience. • Execute, participate and report on IT & Application project rollout

🎯 Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent experience. • Any Prior LIMS experience is an advantage but not necessary • Proven experience in technical support, IT or system engineering role. • Experience in application troubleshooting • Experience in troubleshooting Windows 10, 11, networking fundamentals and cloud platforms (AWS, etc.) • Experience of Oracle RDBMS and Linux OS • Experience with monitoring tools, ticketing systems, and diagnostic utilities. • Excellent communication and interpersonal skills. • Very good command of English written and spoken. • Can do approach, and capability to work in dynamically changing environment. • Some travel 25%

🏖️ Benefits

• We support your development! • Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! • Eurofins companies are committed to supporting your career development. • We embrace diversity! • As an Equal Opportunity Employer, we prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. • Sustainability matters to us!