Eve
11 - 50 employees
🤖 Artificial Intelligence
⚖️ Legal
💳 Fintech
Artificial Intelligence • Legal • Fintech
Eve is the first legal AI that assists throughout the entire case lifecycle, efficiently managing tasks from case intake to litigation. By leveraging cutting-edge artificial intelligence, Eve enables law firms to identify high-potential cases, draft legal documents seamlessly, and respond to discovery demands swiftly. With its capabilities, Eve allows attorneys to focus on strategy and relationships, ultimately driving significant growth and better outcomes for clients.
Lead Technical Support Specialist
Job not on LinkedIn
🕒 November 20, 2025
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Eve
11 - 50 employees
🤖 Artificial Intelligence
⚖️ Legal
💳 Fintech
Artificial Intelligence • Legal • Fintech
Eve is the first legal AI that assists throughout the entire case lifecycle, efficiently managing tasks from case intake to litigation. By leveraging cutting-edge artificial intelligence, Eve enables law firms to identify high-potential cases, draft legal documents seamlessly, and respond to discovery demands swiftly. With its capabilities, Eve allows attorneys to focus on strategy and relationships, ultimately driving significant growth and better outcomes for clients.
📋 Description
• Respond to all customer support tickets within our 2-hour SLA • Investigate, troubleshoot, and resolve technical issues across Eve's product suite • Collect, document, and prioritize customer feature requests • Assist customers with technical aspects of system setup, configuration, and integration • Maintain comprehensive knowledge base articles and troubleshooting guides • Identify and escalate complex technical issues to appropriate teams
🎯 Requirements
• 2+ years of experience in legal technology support preferred, with understanding of law firm operations and legal software ecosystems • Proficiency with ticketing systems (Zendesk, Freshdesk, ServiceNow) • Strong troubleshooting skills with SaaS platforms • Ability to explain technical concepts to legal professionals
🏖️ Benefits
• Exceptional technical assistance with Eve's legal AI solutions. • Timely resolution and exceptional customer experience. • Maintain customer communication throughout the resolution process.
Apply NowSimilar Jobs
🕒 November 16, 2025
Senior Enterprise Architect responsible for network and public cloud architecture. Collaborating with stakeholders to drive innovative and scalable cloud solutions aligned with organizational objectives.
🕒 November 5, 2025
DAI Help Desk Lead role for BizFirst, supervising contract personnel for DAI remote-access user support. Requires extensive experience with DoD ERP/accounting systems and Oracle Federal Financials.
🕒 October 23, 2025
Remote IT Specialist ensuring secure and stable systems for Everglade Works. Collaborating with decision-makers and managing complex IT challenges.
🕒 September 25, 2025
Legal Architect consulting with elite law firms on AI adoption at Clio. Driving pilots and adoption of AI-powered legal workflows to improve legal research and drafting.
🕒 September 20, 2025
Provide technical support and training for HarbisonWalker International refractory products. Develop market growth strategies, new product launches, and perform failure analysis.
