Senior Director/VP, Strategic Account Management

🕒 July 25

🇺🇸 United States – Remote

💵 $174k - $249k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Everbridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360™ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

📋 Description

• Lead, coach, and develop a high-performing team of Strategic Account Managers • Build and execute account strategies to increase retention, expansion, adoption, and long-term customer value • Strengthen executive customer relationships and position Everbridge as a trusted resilience partner • Identify growth opportunities and collaborate with Account Executives to expand existing accounts • Create scalable playbooks, campaigns, and training to strengthen solution-selling capabilities • Serve as executive sponsor for key accounts, supporting renewals, negotiations, and strategic opportunities • Partner with Sales, Customer Success, Product, Marketing, and Professional Services to deliver exceptional customer experience • Lead account, pipeline, territory, and forecast reviews; provide coaching and remove barriers to success • Deliver accurate forecasts and communicate performance, risks, and opportunities to senior leadership • Maintain strong understanding of the market, Everbridge solutions, and competitive differentiators • Achieve or exceed retention, growth, and broader performance objectives • Maintain retention of 96% or higher, expand revenue, and increase adoption of the Everbridge platform

🎯 Requirements

• 15+ years of enterprise software sales, account management, or related commercial experience • 10+ years of successful leadership experience in a SaaS sales or account management organization • Proven record of improving retention, expanding strategic accounts, and achieving revenue targets • Demonstrated success recruiting, coaching, and retaining high-performing teams • Strong executive presence and ability to build trusted relationships across complex organizations • Expertise in consultative selling, account planning, opportunity development, and negotiation • Strong analytical, problem-solving, presentation, and communication skills • Proficiency with Salesforce or a comparable CRM platform • Fluency in English • Willingness to travel approximately 30–40% • Experience in critical communications, telecommunications, business continuity, disaster recovery, resilience, security, or related technologies preferred • Bachelor’s degree in business, finance, economics, marketing, communications, engineering, or a related field preferred

🏖️ Benefits

• Healthcare benefits • Dental benefits • Parental planning benefits • Mental health benefits • Disability income benefits • Life and AD&D insurance • 401(k) plan and match • Paid time off • Fitness reimbursements • Variable compensation may also be included