Customer Success Manager

🕒 2 days ago

🇺🇸 United States – Remote

💵 $60k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Consult with customers to understand their business and recommend best practices in the use of the software • Handle customer support calls from long-time customers • Train customers and their staff in the use of the software both online and in person • Meet/exceed renewal and adoption quotas • Nurture customer relationships to build trust • Work to identify referable customers and case study candidates • Participate in the ongoing creation and updating of best practices for role and department • Operate across department boundaries • Consistently increase your knowledge of the software and the industry • Collaborate with other departments when necessary to help the customer be successful • Some light travel may be involved • Willingness to work over 40 hours when necessary

🎯 Requirements

• Delivery of technology training in a corporate setting in-person and via the web • Proven ability to manage multiple projects with tight deadlines • Customer service/support • High attention to detail • Excellent written and verbal communication skills • Project development • Upsell to current customers • Bachelor’s degree or Associates degree with comparable experience • Working well across departments • Ability to prioritize and organize tasks • Software Implementation • Account management experience • Support experience

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program