Director, Account Management

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October 17

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EverCommerce

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SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

📋 Description

• Design the expansion strategy: Define segmentation, coverage models, and go-to-market motion for upsell and cross-sell across our customer base and multi-brand portfolio. • Develop frameworks for managing expansion opportunities across nearly 25 brands with different customer profiles, product suites, and maturity levels—identifying both single-brand upsell and cross-brand cross-sell opportunities. • Create the commercial operating system: Build the frameworks, playbooks, and processes that will enable the team to identify, qualify, and close expansion opportunities efficiently across our diverse portfolio. • Define success metrics, build dashboards, and implement rigorous forecasting mechanisms to track pipeline, conversion rates, and revenue attainment—with visibility across brands and segments. • Recruit, hire, and ramp the first cohort of Account Managers who will own customer expansion, with consideration for brand specialization vs. portfolio coverage. • Partner closely with Customer Success, Sales, Product, and Marketing teams—both at the EverPro level and within individual brands—to ensure seamless customer experience and aligned expansion strategies. • Take full accountability for upsell, cross-sell, and expansion revenue targets across the customer base and brand portfolio.

🎯 Requirements

• 7-10+ years in B2B SaaS Account Management, Customer Success, or Sales, with at least 3-5 years in leadership roles. • Proven track record of building account management teams from scratch or leading significant team transformations. • Multi-brand/portfolio experience: Experience managing teams across multiple product lines, brands, or business units—ideally in a roll-up, private equity-backed, or M&A-driven organization where integration and transformation are ongoing. • Deep SMB SaaS expertise: Understanding of the unique dynamics, challenges, and success factors in selling to small and medium-sized businesses. • Revenue expansion expertise: Demonstrated success driving upsell, cross-sell, and expansion revenue—you've owned and exceeded seven-figure expansion targets. • Process and systems builder: You've designed and implemented commercial operating systems, playbooks, and enablement programs that drive results at scale. • Startup or high-growth experience: You've operated in fast-paced, resource-constrained environments where you had to be scrappy and figure things out. • Change management: Comfort operating in environments undergoing transformation, integration, or rapid evolution—you thrive in ambiguity and can bring structure to chaos.

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid. • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting. • Flexible and generous (FTO) time-off. • Employee Stock Purchase Program.