Learning and Development Manager

8 hours ago

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EverCommerce

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SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

📋 Description

• Implement a newly developed leadership competency model and integrate it across the talent ecosystem (talent planning, assessments, performance, development planning, etc.) • Build leader capability by creating tools, resources, and experiences that help leaders adopt and apply the model effectively. • Design and launch a management foundations program, including multi-modal curriculum design, program implementation, participant engagement, and measurement. • Manage the BetterUp Grow AI Coaching program, driving adoption and leveraging insights to improve leader effectiveness. • In partnership with business leaders, design a cohort-based leadership development experience for senior leaders to elevate capability and strengthen enterprise-wide leader networks. • Further develop and socialize a comprehensive leadership development strategy, including vendor selection, budget management, and implementation plans for each leader segment. • Partner with Workforce Analytics to design a leadership dashboard that provides ongoing visibility into leadership impact and development needs. • Create and implement a holistic career development program, including philosophy, tools, templates, collateral, and enablement for managers and employees. • Oversee the build-out of the Culture Amp Development module to support the program. • Continuously measure program effectiveness and identify opportunities for improvement. • Partner with the Total Rewards team to ensure our career approach includes our Job Architecture Talent Development Tools & Infrastructure. • Serve as the owner of development-related tools and processes, including coaching, 360/multi-rater feedback, digital learning, and Individual Development Plans. • Collaborate with HRIS, HR Generalists, and HRBPs to interpret and uphold operational policies and procedures (excluding direct ownership of the LMS). • Build strong consultative partnerships with the executive team, Total Rewards, Talent Acquisition, People Analytics, and other People Team stakeholders. • Forecast, monitor, and manage the annual budget for leadership and career development initiatives. • Facilitate New Hire Orientation 9-12 times per year

🎯 Requirements

• 5-8 years of U.S. based career and leadership programs and launching programs in a remote & hybrid work environment • Professional Skills: Strategy design, Program management, Virtual and In-Person Facilitation, Senior Leader Consultation, Program design (from scratch), Prioritization, Vendor relationships, Collaboration, Listening, Creativity, Influencing leaders at all levels • Technical: Adult Learning Theory, Visual Design, Curriculum Development (Articulate 360), LMS (Workday), Career Development, Skill Libraries (Culture Amp), Leadership & Leadership Development, AI and Learning

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Day 1 access to robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program