Software Engineering Operations Specialist

🕒 July 23

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $130k - $140k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍💻 Full-stack Engineer

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Implement, maintain, automate, and continuously improve a unified Software Development Lifecycle (SDLC) • Own Atlassian Jira, Confluence, and Productboard configurations, building workflows, automation, and integrations • Audit teams’ usage of tools to ensure adherence to SDLC practices • Partner with engineers and managers to troubleshoot process breakdowns • Iterate on process improvements based on delivery data and team feedback • Implement AI automation for reporting and operational excellence • Serve as primary Jira and Confluence administrator, performing hands‑on configuration and maintenance • Design and maintain issue types, fields, schemas, screens, workflows, transitions, permission schemes, roles, dashboards, and reports • Create and maintain Confluence documentation, templates, and Jira reports • Build and maintain Jira automation rules • Configure and maintain Productboard structure and synchronize with Jira • Create practical guidance for teams and lead live tool walkthroughs • Build and maintain Jira dashboards for delivery, flow, and predictability

🎯 Requirements

• 7+ years in engineering operations, engineering management, program management, or similar roles • Deep, hands‑on Jira and Confluence administration experience • Demonstrated experience building and maintaining Jira workflows, automations, and reporting • Strong understanding of SDLC execution in real engineering environments • Experience working directly with engineers to solve process and tooling challenges • Ability to operate independently and make day‑to‑day configuration decisions • Strong written documentation and practical training skills

🏖️ Benefits

• Flexibility to work where/how you want in your country of employment – in-office, remote, or hybrid • Robust wellness benefits, including an annual wellness stipend • Flexible and generous (FTO) time-off, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you • Employee Stock Purchase Program • Registered Retirement Savings Plan (RRSP) with 4% company match