Everience Romania
Enterprise • Productivity • SaaS
Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.
201 - 500 employees
🏢 Enterprise
⚡ Productivity
☁️ SaaS
L1 IT Customer Support, German and English
Job not on LinkedIn
July 2
🗣️🇩🇪 German Required
Everience Romania
Enterprise • Productivity • SaaS
Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.
201 - 500 employees
🏢 Enterprise
⚡ Productivity
☁️ SaaS
📋 Description
•Searching for tech-savvy enthusiasts •Provide accurate and optimal IT solutions via telephone, e-mails or chat •After an effective training period you will be able to troubleshoot different issues •Assist in the resolution of customer and support issues •Follow-up the existing back-log •Comply with project’s performance indicators •Communicate with other designated teams and escalate complex issues.
🎯 Requirements
•Fluent German and English (B2/C1) •Technical college or university is not mandatory as necessary training will be ensured •Previous customer support experience is an advantage •Excellent customer service abilities: client orientation, active listening and interpersonal skills •Ability to work in a dynamic environment and to multitask •Availability to work in shifts
🏖️ Benefits
•Permanent contract •Central building offices with an excellent view of the city, top facilities and equipment •Competitive salary •Performance bonus •Expense account for holidays •Meal tickets and gift vouchers •Training opportunities •Regina Maria medical package •Extra vacation days •Fruits on the house
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