Onsite Support Technician, English

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Everience Romania

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Enterprise • Productivity • SaaS

Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.

201 - 500 employees

🏢 Enterprise

⚡ Productivity

☁️ SaaS

📋 Description

• Collaborate with service teams to develop the Group's IT strategy (Desktop and Services segment). • Work with end users to identify new ways of working and improve use of IT products and services. • Maintain a detailed understanding of Desktop and IT services to support continuous improvement. • Diagnose and resolve issues related to desktop services, in cooperation with users and vendors. • Log and prioritize support requests according to defined criteria. • Follow established procedures for incident, request and change management, and contribute to their improvement. • Escalate requests to internal teams or external suppliers when necessary. • Work with the Infrastructure Change Management team to record and execute operational changes. • Use desktop management tools and diagnostic equipment to collect data, model performance and recommend improvements. • Monitor the quality of desktop services and HSE compliance; ensure maintenance standards and KPIs are met. • Maintain data integrity and confidentiality in accordance with compliance and audit requirements. • Create and maintain IT support documentation and procedures. • Serve as the liaison between local teams and the IT department. • Collaborate with the global support team (including external partners).

🎯 Requirements

• Education equivalent to Bac+2 to Bac+5 (associate to master’s level); minimum 2 years' experience in this field, particularly in configuration, development and improvement of infrastructure technologies. • Strong background in customer service and continuous improvement. • English level B1–C1 (intermediate to advanced), as you will regularly liaise with European sites. • ITIL Foundation V3/V4 certification. • Good understanding of infrastructure technologies and desktop configuration. • Excellent communication and relationship-management skills at all levels. • Ability to work independently and as part of a distributed team. • Attention to detail, strong organizational skills and ability to manage priorities.

🏖️ Benefits

• Company-subsidized complementary health insurance (50% employer contribution) • 50% reimbursement of public transport pass • Opportunity to work for a market-leading company • Stable leadership team (75% of managers have been with the group for over 20 years) • Profitable and continuously growing group • Meal voucher card (€9.50 value, 60% covered by the employer) • Employee referral bonuses up to €1,000 • Works council (CSE) offering various cultural benefits • In-house training institute to support your professional development • Mobility partner • A close-knit, committed and ambitious team