Technical Support Engineer – 6 month FTC

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Everway

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

Education • Accessibility • SaaS

Everway is a technology company that specializes in creating innovative tools designed to enhance learning and accessibility in both educational and workplace settings. With a focus on understanding and empowering individuals with diverse learning needs, their products support literacy, math accessibility, and inclusive learning experiences. Formerly known as n2y and Texthelp, Everway aims to break down barriers and promote neuroinclusion, ensuring that everyone has the opportunity to thrive in their educational and professional environments.

📋 Description

• Provide first-line technical support to customers • Respond to customer enquiries through phone, email, web requests, and support channels • Investigate technical issues, identify solutions, and guide customers through corrective actions • Record customer interactions, issues, and resolutions in CRM and support systems • Escalate issues and collaborate with Sales, Development, QA, and other teams • Participate in team troubleshooting and knowledge-sharing activities • Create and maintain support documentation, knowledge base articles, and user guidance materials • Develop and maintain product and technical knowledge through training and learning activities • Contribute to high standards of customer support and customer satisfaction

🎯 Requirements

• 1+ year of experience in technical support, customer support, help desk, or a related environment • Experience troubleshooting technical issues and supporting customers to resolution • Ability to manage multiple customer requests and prioritise effectively • Experience documenting customer interactions and maintaining accurate records • Ability to work collaboratively with colleagues across technical and customer-facing teams • Communicates clearly and effectively with customers and colleagues • Demonstrates a willingness to learn new products, technologies, and support processes • Uses information and feedback to improve service quality and customer outcomes • Experience supporting Windows, macOS, ChromeOS, Android, or iOS environments • Familiarity with Google Workspace or Microsoft 365 • Basic networking knowledge and troubleshooting experience • Experience creating support documentation or knowledge base content • Experience using CRM or support ticketing platforms • Uses AI tools to improve workflow efficiency, troubleshooting, or documentation quality

🏖️ Benefits

• Competitive salary with bonus opportunities • Flexible work schedules • Comprehensive health and wellness benefits • Flexible time off plans • Career growth through development programs • Collaborative, innovative culture