Customer Success Manager

🕒 August 21

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Evotix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $9M Series B on 2020-03

Healthcare • Consulting • Logistics

Evotix is a SaaS company offering an AI-enabled Environment, Health & Safety (EHS) and ESG platform that helps organizations manage safety, compliance, risk, occupational health, and sustainability. The platform includes configurable workflows, a mobile app, reporting and intelligence (EvoAI), and modules for incident management, audits & inspections, risk assessments, emissions and permit management, enabling enterprises to centralize EHS operations, reduce incidents, and demonstrate regulatory and ESG compliance.

📋 Description

• Build trusted relationships with customer stakeholders and executive sponsors • Drive adoption, engagement, and value realization across customer accounts • Develop and execute customer success plans aligned to business goals • Identify and mitigate customer risks before they impact retention • Lead business reviews focused on customer outcomes and success measures • Collaborate across Sales, Services, Product, and Support teams • Support successful renewals and identify opportunities for account growth • Help mid-market and enterprise US customers achieve measurable business outcomes from their investment in Evotix's EHS software • Act as a strategic advisor to operational and executive stakeholders • Support customers in maximizing the value of the Evotix platform and becoming long-term advocates

🎯 Requirements

• Experience in Customer Success, Account Management, Consulting, Professional Services, or another customer-facing B2B software environment • Experience managing complex customer relationships • Strong stakeholder management and communication skills • Ability to identify customer risks and develop mitigation plans • Experience working cross-functionally across multiple teams • Enterprise SaaS experience (bonus) • EHS, compliance, or risk management knowledge (bonus) • Consulting or professional services background (bonus) • Unable to offer visa sponsorship • Must have the legal right to work in the country where the role is based at the time of application

🏖️ Benefits

• Company-based performance bonus • Unlimited annual leave • Generous tiered 401k plan that increases over time (AMER) • Employee Assistance Program, including mental health, legal, and financial guidance • Educational benefits • Regular team events • Inclusive environment