Sales Implementation Manager

🔥 19 hours ago

🇬🇧 United Kingdom – Remote

💵 £40.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

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Evri

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1974

📦 Logistics

🚗 Transport

🛍️ eCommerce

Logistics • Transport • eCommerce

Evri is a UK-based parcel delivery and logistics company, formerly known as Hermes. It provides last-mile courier and parcel delivery services for consumers and retailers, focusing on e-commerce deliveries, drop-off and collection points, and nationwide transportation of parcels. Evri operates as a carrier for online retailers and serves both consumer (B2C) and business (B2B) shipping needs within the UK and internationally.

📋 Description

• Lead customer implementation and onboarding projects for key clients signing up to use Evri’s Tracked Mail product • Support businesses with annual parcel volumes of 500,000 or more as required • Act as the main customer contact throughout implementation, providing updates on progress, milestones, risks and actions • Develop onboarding processes, documentation and ways of working with the Implementation Team Manager and Senior Implementation Manager • Own the handover from Sales into Client Development and Account Management • Lead customer calls and meetings and maintain relationships with director-level contacts • Support first collection dates on site, confirming barcodes scan and launch readiness • Run short-term nursery care projects for existing clients, investigating service issues and recommending solutions • Coordinate transport and collection planning, freight/mail presentation, IT integrations, customer service onboarding, consumer notifications, billing setup, management information, client packs, reporting standards and unusual-freight processes • Collaborate across Sales, Client Development, Operations, Transport, Planning, Customer Services, Client Solutions, MI and hub management teams • Report to the Implementation Team Manager

🎯 Requirements

• At least two years’ experience leading onboarding projects in mail/logistics, distribution or FMCG • Proven track record of managing client relationships while delivering time-bound projects • Excellent internal and external stakeholder management, with confidence working at director level • Experience of client complaint management, troubleshooting, issue management and clear reporting • Ability to interpret data, draw conclusions and turn findings into practical solutions • Strong communication, organisation and collaboration skills across multiple departments and levels • Full UK driving licence • Availability for extensive national travel • A project management qualification and/or degree-level education (useful, but not essential) • Advanced capability in Microsoft Visio, Excel, Word and PowerPoint (useful, but not essential) • Knowledge of integration platforms and how APIs work (useful, but not essential)

🏖️ Benefits

• Car allowance • Bonus • Benefits

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