Senior Engagement – Strategic Account Manager

🕒 March 18

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

💰 Account Manager

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

💰 $2M Venture Round on 2015-01

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

📋 Description

• Developing and executing strategic account plans to grow existing client relationships and drive incremental revenue across key accounts • Identifying, originating, and closing new business opportunities within the Retail and CPG sectors across UK & EMEA • Building and maintaining strong, trusted relationships with senior stakeholders, including C-suite executives • Defining and delivering go-to-market strategies aligned to EXL’s data, analytics, and AI capabilities • Leading the end-to-end sales lifecycle, from opportunity identification through to proposal development, negotiation, and deal closure • Expanding EXL’s footprint within existing accounts by identifying cross-sell and upsell opportunities across the service portfolio • Acting as a strategic advisor to clients, bringing a clear point of view on retail industry trends and how data and analytics can drive business outcomes • Collaborating with internal consulting, analytics, and delivery teams to shape compelling, client-centric solutions • Driving account governance, including pipeline management, forecasting, and performance tracking against revenue targets • Demonstrating a strong understanding of client business challenges and aligning EXL solutions to deliver measurable value • Leveraging prior consulting experience to structure complex engagements and articulate business cases for transformation initiatives • Maintaining a strong awareness of market trends, competitor activity, and emerging opportunities within the consumer services sector • Contributing to thought leadership and positioning EXL as a trusted partner within the retail and analytics space

🎯 Requirements

• Bachelor’s degree from an accredited institution, graduate degree a plus, preferably MBA • Minimum 5+ years’ experience in Account Management within Retail and/or CPG, with a demonstrable track record of expanding accounts, driving revenue growth, and achieving sales targets, gained within a consulting, data, or analytics environment; alongside 8+ years of overall experience across UK and European markets • Proven experience in a consulting, data & analytics, or commercial analytics environment • Demonstrable track record of growing and managing client accounts, with clear evidence of revenue generation and account expansion • Strong experience in developing and executing go-to-market strategies within the Retail and/or CPG sectors • Experience in account planning, including identifying growth opportunities, stakeholder mapping, and long-term client development • Proven success in leading complex sales cycles and closing high-value deals • Strong understanding of the Retail industry, with the ability to articulate trends, challenges, and opportunities • Experience engaging and influencing senior stakeholders, including C-suite executives • Established network and relationships across UK & EMEA markets • Ability to define and communicate a clear value proposition for data, analytics, and AI-led solutions • Demonstrated ability to build, scale, and retain strategic client relationships over time • Strong commercial acumen, with the ability to align client needs to business outcomes • Evidence of consistent achievement against sales targets and business development objectives • Ability to operate in a fast-paced, growth-oriented environment with a focus on results • Assertive, high-energy style who is motivated by winning. • Demonstrated ability to work in a multicultural global environment.

🏖️ Benefits

• A competitive salary with a generous bonus • Private healthcare • Critical illness life assurance at 4 x your annual salary • Income protection insurance • A rewarding pension • Everyday financial well-being solutions, such as cash back cards • Cycle Scheme where you can save money on bikes and cycling accessories • Wide range of professional and personal development opportunities • Learning initiatives that allow our employees to build on their existing skills and knowledge • Employee Stock Purchase Plan (ESPP) • Flexible hybrid working model that allows employees to live a balanced, healthy lifestyle