Relationship Manager

🕒 March 13

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Paysafe

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

💳 Fintech

🛍️ eCommerce

💰 Post-IPO Equity on 2021-03

Finance • Fintech • eCommerce

Paysafe is a financial services company that specializes in offering digital payment solutions, including online payday loans. They provide a streamlined application process for consumers needing quick access to cash without extensive credit checks. With a focus on convenience, Paysafe helps individuals secure emergency funds efficiently, adapting to their financial needs.

📋 Description

• Serve as primary day-to-day relationship owner for portfolio of strategic platform partners • Maintain regular engagement with platform partners and monitor performance • Act as central point of coordination across internal teams • Identify risks, manage escalations, and support partner navigation of Paysafe products • Drive strategic account growth across platform clients • Build and nurture C-level and multi-stakeholder relationships • Identify upsell and cross-sell opportunities • Develop and execute account plans aligned with client strategies • Monitor platform performance, service metrics, and retention indicators • Conduct structured monthly and quarterly business reviews • Maintain accurate account plans, activity tracking in CRM systems • Represent Paysafe at client meetings and industry events

🎯 Requirements

• 5+ years of experience in relationship management or commercial roles • Direct responsibility for managing PayFacs, MoR platforms, or complex platform accounts • Bachelor’s degree in Business, Marketing, Finance, Technology, or related field, or equivalent professional experience • Proven track record of driving revenue, upsell/cross-sell, and strategic account growth • Strong organizational skills with the ability to manage multiple accounts and priorities • Excellent communication, stakeholder management, and problem-solving skills • Data-driven mindset with the ability to interpret performance metrics • Ability to operate effectively in a cross-functional environment • Proficiency in CRM systems (Salesforce preferred), Microsoft Office, and analytics tools • Willingness to travel for client meetings and networking events

🏖️ Benefits

• Flexible working hours • Option to buy or sell holiday • Carry over up to 5 days into the next year • Social events on rooftop terrace • Free breakfast, fresh fruit, and snacks • Dedicated wellbeing room • Enhanced paid family policies • Free usage of Skrill and Neteller products with £50 award for each wallet • Discounts on memberships for gyms, leisure centres, yoga/Pilates • Support for purchasing Apple and LG products • Six employee-led equality communities • Four paid charity days • Summer hours with 3pm finish on Fridays • Private health insurance & dental insurance, income protection, life assurance and more