Customer Success Manager

Job not on LinkedIn

🔥 12 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Exostar

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🎖️ Defense

🏥 Healthcare

📦 Logistics

💰 $15M Venture Round - Exostar on 2015-10

Defense • Healthcare • Logistics

Exostar is a B2B software company that provides secure collaboration, identity and access management, and compliance solutions for regulated industries. Its platform and products (including managed access gateways, supplier and credentialing tools, CMMC readiness, and DEA-compliant e-prescribing) help aerospace & defense, life sciences, and healthcare organizations manage secure partner collaboration, meet regulatory requirements (NIST SP 800-171, CMMC), and streamline supply chain and clinical trial workflows. Exostar operates a large vetted partner network and delivers enterprise-grade cybersecurity and compliance services as a managed SaaS offering.

📋 Description

• Partner with assigned customer accounts to ensure they achieve value from Exostar solutions and support renewal and expansion opportunities • Develop and maintain understanding of customers’ operational processes to guide product usage and identify expansion opportunities • Manage, prioritize, and drive resolution of open customer items by coordinating with internal stakeholders and providing proactive updates • Lead regular operational reviews covering support tickets, case metrics, and ongoing performance • Collaborate with services delivery teams on service engagements and extended support contracts • Mentor and train junior Customer Success team members as needed • Support development and implementation of systems and tools for Customer Success performance metrics and insights • Collaborate with the Head of Customer Success and leaders across Sales, Solutions Consulting, Onboarding, Professional Services, Product, Support, and Operations

🎯 Requirements

• 5+ years of experience in Customer Success or a similar customer-facing role • Proven experience managing and closing renewal portfolios of £2.00M+ annually • Demonstrated experience generating and closing £200K+ expansion opportunities • Strong problem-solving mindset with commitment to resolution • Passion for helping customers achieve success • Strong executive presence and ability to engage customers at all levels • Ability to influence through persuasion, negotiation, and consensus building • Exceptional attention to detail • Bachelor's degree in Business Administration, Information Technology, or a related field

🏖️ Benefits

• Internal promotion opportunities • Training and educational assistance • Social and community-building events • Equal employment opportunities