Senior Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 United Kingdom, France, +3 more countries – Remote

🇬🇧 United Kingdom – Remote 🇫🇷 France – Remote 🇩🇪 Germany – Remote 🇮🇪 Ireland – Remote 🇸🇪 Sweden – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Kinaxis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

💰 $33M Venture Round on 2000-05

Consulting • Healthcare • Manufacturing

Kinaxis is a leading provider of supply chain orchestration solutions, specializing in AI-infused supply chain planning and management. Their flagship platform, Maestro, enables organizations to master complexity and optimize decision-making processes across the entire supply chain. By integrating advanced analytics with real-time data visibility, Kinaxis helps businesses improve operational efficiency, predict demand, and respond proactively to disruptions.

📋 Description

• Lead trusted, long-term partnerships with executive and senior stakeholder teams within assigned accounts • Understand strategic supply-chain objectives and align Kinaxis solutions accordingly • Establish and maintain account governance models, including executive business reviews, stakeholder maps, success-plan cadence, and risk/issue forums • Develop customized success plans incorporating customer business drivers, KPIs, time-to-value, adoption, deployment, and renewal readiness • Partner with Sales and Renewals on account plans, growth opportunities, and qualification of expansion leads • Track licenses, users, and scenarios to enhance account value and contribute to growth • Analyze account usage, health, risk, and upsell signals; identify and hand off qualified expansion opportunities • Lead cross-functional teams to enhance adoption, achieve business outcomes, and drive growth • Communicate regularly with internal and external executive stakeholders • Align customer priorities with Kinaxis’ product roadmap • Define and track customer-specific KPIs, provide guidance and risk mitigation strategies, and deliver actionable insights • Manage escalations by coordinating with internal teams to develop effective solutions that maintain customer trust and satisfaction

🎯 Requirements

• Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field; MBA or advanced degree preferred • 7+ years of experience leading Forbes Top 100 and global enterprise accounts • Demonstrated success in leading enterprise account governance models and customized success plans • Proven success in driving technology adoption and customer business transformation to ensure value realization, driving account expansion and increasing lifetime value • Experience identifying, qualifying or supporting upsell, cross-sell and next-sell opportunities in enterprise settings • Solid understanding of Supply Chain Management, including knowledge of processes, systems, and operational best practices • Excellent written and verbal communication skills, with a proven ability to deliver impactful presentations and effectively engage with executive-level stakeholders • Experience working with SaaS platforms to deliver business solutions • Extensive experience utilizing Salesforce (SFDC) and Gainsight to manage customer relationships, track account health, and drive proactive engagement • Project Management Professional (PMP) Certification considered an asset • Ability to travel up to 20% to global client sites, subsidiaries, and industry events as required

🏖️ Benefits

• Flexible vacation and Kinaxis Days (company-wide days off) • Flexible work options • Physical and mental well-being programs • Regularly scheduled virtual fitness classes • Mentorship programs, training, and career development • Recognition programs and referral rewards • Hackathons