Senior Customer Success Manager

🕒 May 13

⛰️ Colorado, District of Columbia, +11 more states – Remote

⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Exostar

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🚀 Aerospace

🔒 Cybersecurity

📋 Compliance

💰 $15M Venture Round - Exostar on 2015-10

Aerospace • Cybersecurity • Compliance

Exostar is a B2B software company that provides secure collaboration, identity and access management, and compliance solutions for regulated industries. Its platform and products (including managed access gateways, supplier and credentialing tools, CMMC readiness, and DEA-compliant e-prescribing) help aerospace & defense, life sciences, and healthcare organizations manage secure partner collaboration, meet regulatory requirements (NIST SP 800-171, CMMC), and streamline supply chain and clinical trial workflows. Exostar operates a large vetted partner network and delivers enterprise-grade cybersecurity and compliance services as a managed SaaS offering.

📋 Description

• Partner with assigned customer accounts to ensure they achieve value from Exostar solutions—supporting renewal and expansion opportunities. • Develop and maintain a deep understanding of customers’ operational processes to guide usage of Exostar products and identify expansion opportunities. • Manage, prioritize, and drive resolution of open customer items by coordinating with internal Exostar stakeholders, providing proactive updates throughout. • Lead regular operational reviews with customers, discussing support tickets, case metrics, and ongoing performance. • Collaborate with services delivery teams to ensure successful execution of service engagements and extended support contracts for assigned accounts. • Mentor and train junior Customer Success team members as needed. • Support the development and implementation of systems and tools that provide performance metrics and insights into Customer Success effectiveness.

🎯 Requirements

• 8+ years of experience in Customer Success or similar customer-facing role • Strong understanding of supply chain processes including sourcing, procurement, inventory management, supplier collaboration, and order fulfillment • Experience supporting customers in supply chain, aerospace and defense, or other highly regulated industries • Proven experience managing and closing renewal portfolios of $3M+ annually • Demonstrated experience generating and closing $250K+ expansion opportunities • Strong problem-solving mindset with a commitment to seeing issues through to resolution • Passion for helping customers achieve success • Strong executive presence and ability to engage customers at all levels • Ability to influence through persuasion, negotiation, and consensus building

🏖️ Benefits

• Employee development with internal promotions • Training and educational assistance • Fun, engaged workplace with social and community-building events • Comprehensive benefits and flexible time off plans