Customer Success Manager

🕒 July 21

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Provide responsive customer service and establish and maintain effective customer relationships. • Monitor client account activity, satisfaction levels and other key indicators. • Proactively pursue solutions to issues or capitalize on opportunities. • Maintain all required business records for assigned clients. • Promote sales opportunities, and track product/revenue trends, and competitive threats. • Focus efforts to provide superior service and solutions to both new and existing customers. • Lead client engagement calls and business reviews. • Document and manage all action/project plans within assigned accounts.

🎯 Requirements

• Minimum: Bachelor’s degree or equivalent experience. • 3 to 5 year account management or other relevant experience for Account Management positions. • Proven ability to proactively identify and solve complex problems. • Success communicating ideas, and presenting and influencing others. • Work in a team environment. • Microsoft Office applications including Word, PowerPoint and Excel. • Some positions may require up to 30% travel.

🏖️ Benefits

• Health & Wellbeing: Medical, Vision, Dental, Employee Assistance Programme. • Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline. • Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay. • Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews.