Housing & Delegate Management, Attendee Data Manager

🔥 20 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Data Scientist

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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FIRST

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

FIRST is a leading global brand experience agency that specializes in connecting people to the world’s top brands through storytelling and creative experiences. Operating in 12 countries with over 900 team members, FIRST offers a range of services including event management, production, marketing communications, and branding. The agency is recognized for its expertise in both live and virtual events, providing solutions that encompass strategy, design, technology, and delivery. With accolades from multiple industry organizations, FIRST collaborates with clients across various sectors, establishing itself as a pivotal player in the events services landscape.

📋 Description

• Lead housing and delegate management across events • Manage end-to-end registration for high-volume in-person, hybrid, and virtual events • Develop, test, and deliver event communications • Manage databases, including data entry, list generation, and analysis • Serve as the primary contact for attendee and client registration inquiries within agreed SLAs • Establish program communications, reporting, operating processes, deadlines, escalation paths, and onsite approaches • Maintain documented process trails and compliance with client/internal systems • Resolve complex exceptions and provide onsite leadership for priority programs • Review reporting and analysis and provide recommendations to stakeholders • Handle confidential invitee data and personally identifiable information in accordance with compliance guidelines • Coordinate attendee logistics including transportation, accommodations, gift sizing, and other data points • Oversee rooming lists, hotel submissions, pickup monitoring, reservations, VIP requirements, billing instructions, and reconciliation • Lead strategy and delivery for complex, high-profile, multi-hotel, and concurrent programs • Resolve complex hotel, delegate, capacity, service, and data issues independently • Assess operational, room-block, attrition, service, and financial exposure and recommend mitigation strategies • Review contractual arrangements and advise clients and internal teams • Print event materials including name badges, tent cards, place cards, departure notices, confirmations, agendas, and signage • Pack, order, and ship event supplies; maintain shipping grids and track deliveries • Support event project managers with logistics, production, and onsite execution • Manage post-event attendee reporting • Mentor and train Coordinators, Associates, and new joiners

🎯 Requirements

• 5-7+ years of experience in Attendee Data Management, Housing and Delegate Management and/or Event Technology including meeting planning and coordination • Strong working knowledge of Cvent is preferred • Proficient with Microsoft Office, specifically Excel (comfortable with VLOOKUP function) and PowerPoint • Proficiency with event platforms such as Cvent, Aventri, Certain, Swoogo, Rainfocus, Eventbrite, or other registration website platforms is preferred • Experience scheduling/managing 1-on-1 meetings is a plus • Able to manage multiple projects simultaneously • Strong written and oral communication skills at all levels • Industry knowledge of new suppliers, services, and best practices • Client-centric and able to adjust to client needs and styles • Motivated self-starter able to take direction and work independently • Flexible and willing to work outside normal business hours, including evenings and weekends • Willing to travel when required to be on-site at events and/or troubleshoot remotely • Must have the right to undertake the required work and travel without requiring employer sponsorship or additional work authorisation

🏖️ Benefits

• Private Medical Insurance with BUPA from day one • 28 Days Annual Leave PLUS Bank Holidays • Personal Volunteer Day • 20 Days of Sick Pay each Year • Enhanced Parental Leave (Maternity & Paternity) • Wellness Stipend • Complimentary access to Headspace, Rocket Lawyer & Maven • Life Insurance • Employee Assistance Program (EAP) • Cycle to Work Scheme • Season Ticket Loan • Mobile Phone Allowance • Pension Scheme Enhancements • Discretionary Bonus Structure • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.