Client Relations Specialist

🕒 October 16

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $58.4k - $77.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Manage day-to-day client communications via email, phone, and virtual meetings • Facilitate and track loan-level inquiries and servicing-related requests from clients • Coordinate document requests, including servicing records, loan documentation, and reporting materials • Work cross-functionally with servicing operations, compliance, investor reporting, and other internal departments • Monitor and manage request pipelines to ensure service level expectations are met • Maintain accurate records of client communications, requests, and resolutions • Proactively identify potential client concerns and work toward timely resolution • Support additional client relations initiatives and team projects • Contribute to process improvements that enhance client service and operational efficiency

🎯 Requirements

• 5+ years of experience in mortgage servicing or related mortgage operations roles • Strong understanding of mortgage servicing processes, loan servicing data, and documentation • Proven experience working directly with clients in a professional service or account support role • Excellent written and verbal communication skills • Strong organizational skills with the ability to manage multiple client requests simultaneously • High attention to detail and strong problem-solving abilities • Ability to collaborate across departments and escalate issues appropriately • Prior experience in client relations, account management, or servicing support roles within the mortgage industry • Familiarity with servicing platforms such as MSP or similar systems • Experience coordinating document fulfillment or loan-level data requests

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • PTO/paid sick leave • Employee stock purchase plan • Inclusive, people-first workplace culture • Equal opportunity employment

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