Software Product Implementation & Training Specialist

Job not on LinkedIn

October 5

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $72.1k - $96.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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First American

WebsiteLinkedInAll Job Openings

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

📋 Description

• Lead the ongoing development, enhancement, and execution of standard software implementation processes and onboarding programs • Oversee end-to-end software implementation projects for clients, utilizing and advancing standardized project plans, timelines, and budgets • Direct the assessment of client needs to ensure that standard processes and configurations are aligned with business objectives • Lead the configuration and deployment of software applications following standardized best practices • Drive the creation, improvement, and delivery of standardized training sessions, workshops, and resources • Provide expert technical support and lead troubleshooting efforts during implementation and post-go-live phases • Build and nurture strong client relationships, serving as the primary point of contact and a trusted strategic advisor • Manage data migration and integration activities in line with established methodologies

🎯 Requirements

• Implementation or Training experience in the title insurance or real estate software industry • Demonstrated experience in a leadership role within software implementation, training, or a similar client-facing environment • Experience with SaaS software implementation and process development • Proven ability to design, deliver, and continually improve effective training programs • Outstanding communication, analytical, and time management skills • A strong commitment to customer service and continuous improvement • Willingness to travel as needed • Familiarity with learning management systems (LMS) and Digital Adoption platforms (preferred but not required) • Bachelor's degree in computer science, information technology, or a related field (preferred but not required)

🏖️ Benefits

• Health insurance • Dental • Vision • 401k • PTO/paid sick leave • Employee stock purchase plan