Implementation Manager

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October 7

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First Due

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Artificial Intelligence • SaaS • Public Safety

First Due is a leading AI-powered software solution designed specifically for Fire and EMS agencies, offering a comprehensive platform to manage their operations effectively. The company provides a wide range of integrated functions including incident reporting, personnel management, asset tracking, and data analytics, all accessible from a single cloud-based interface. This innovative solution not only enhances operational efficiency but also promotes inter-agency collaboration and community engagement, making it an essential tool for modern public safety management.

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Manage implementation of customers from contract to launch. • Oversee Customer Success and Engineering staff on implementation to ensure on-time delivery on software implementations. • Develop project plans, track progress, and monitor roadblocks during the implementation phase. • Coordinate with partners and other organizations. • Document data requirements and process workflows. • Report regularly on status of implementations and potential issues. • Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements.

🎯 Requirements

• Minimum 3 years of Software Implementation project management experience • Knowledge of project management tools • Excellent written and verbal communication skills • Highly detail oriented • Motivated and proactive in creating and improving processes and workflows • Strong analytical and critical thinking skills • Familiarity with SQL (Good to have) • Experience with Fire and EMS agency software solutions (Good to have)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities