Manager, Sales Commissions – Contractor

🕒 May 27

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟠 Senior

🔴 Lead

🤑 Sales

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

📋 Description

• Lead the end‑to‑end commission process for hundreds of quota‑carrying reps, ensuring accurate and timely payouts. • Manage a small team, providing coaching, workload prioritization, and performance guidance. • Act as the primary escalation point for commission disputes, complex calculations, and off‑cycle adjustments. • Partner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee data. • Serve as the system owner for the Company ICM, including plan configuration, calculation logic, hierarchies, crediting rules, and rate tables. • Design, maintain, and enhance commission models to support evolving compensation plans, new sales roles, SPIFFs, and business initiatives. • Perform and oversee calculation validation, tie‑outs, and variance analysis prior to payout approval. • Ensure scalability and auditability of models as the sales organization grows and plan complexity increases.

🎯 Requirements

• 7+ years of experience in sales commissions, revenue operations, or compensation accounting, including people leadership experience. • Deep hands‑on experience administering ICM tools • Strong working knowledge of CRM and bookings systems. • Experience supporting SOX‑controlled commission processes in a public company environment. • Advanced Excel skills and strong financial reconciliation capabilities. • Proven ability to work cross‑functionally with Finance, Sales Ops, Payroll, HR, and Audit.

🏖️ Benefits

• Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.