Strategic Partner Alliances Lead – EMEA

October 27

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Five9

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SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Own and grow Five9’s partner ecosystem across EMEA—CRM alliances (Salesforce, ServiceNow, Zendesk, Microsoft), ISV/Select (including WEM partners Verint, Calabrio, Cresta, Level AI), and GSIs (e.g., Deloitte, Accenture, Slalom, Perficient, Persistent, Cognizant, Kyndryl, IBM and others). • Execute a growth strategy in alignment with both the Strategic Partner Alliances team and our EMEA sales leadership. • Partner closely with HPPAI to stand up AI practices. • Regional GTM ownership: Build and execute EMEA partner business plans by segment (CRM / ISV‑Select / WEM / GSI) with targets for pipeline, ACV, and new logos. • Power‑of‑3 plays: Orchestrate tri‑party motions (Five9 + hyperscaler + GSI) including aligned SPIFFs, joint account planning, and co‑marketing. • Practice development (HPPAI): Launch and scale partner AI practices across EMEA with enablement → GTM → reporting; ensure TQL/SAO capture and attribution. • Certification & delivery quality (CIP): Drive Certified Install Partner ramp (VCC, Digital, IVA, Agent Assist) to improve first‑time‑right delivery and Day‑2 readiness. • CRM alliance execution: Navigate deal registration and royalties, relationship mapping, and coopetition dynamics; secure preference for Five9 on strategic pursuits. • ISV/Select portfolio vitality: Coordinate with global ISV team on contracting, solution validation/sandboxes, and quarterly add/drop decisions to keep the Select portfolio fresh. • Executive sponsorship: Identify and cultivate empowered partner exec sponsors; maintain relationship maps (Exec, Field, Solution) and run quarterly JBP/QBRs. • Forecasting & governance: Maintain accurate partner‑influenced/sourced forecasts; publish quarterly KPIs and insights; contribute to program improvements and global playbooks. • Work closely with Sales, RevOps, Legal, Product, Marketing, and Customer Success to remove friction and keep timelines on track.

🎯 Requirements

• 10+ years in alliances/channel/partner sales within enterprise SaaS; 5+ years covering EMEA markets. • Proven success co‑selling and co‑delivering with GSIs and ISVs; hands‑on with deal desks and late‑stage execution. • Working knowledge of CCaaS/CX, WEM (WFM/AQM), and AI‑assisted contact center solutions. • Comfort with CRM ecosystems (Salesforce, ServiceNow, Microsoft, Zendesk), including deal registration and royalty mechanics. • Program‑building experience: certifications/enablement, QBR/JBP rigor, pipeline governance. • Strong commercial acumen (margins, discounts, resell mechanics) and stakeholder management across Sales, Product, RevOps, and Legal. • Fluent English; additional European language (DE/FR/ES/IT or others) highly preferred. • Based in EU/UK with right to work; willing to travel 30–40%.

🏖️ Benefits

• Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.