Technical Support Specialist

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November 7

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fleetster

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Transport • SaaS • Enterprise

fleetster is a mobility technology company based in Munich, Germany, specializing in software solutions for fleet and mobility management worldwide. The company offers products like Fleet Management, Corporate Car Sharing, Public Car Sharing, and rental services. Their services include electronic driver logs, driving license checks, geo-tracking, eMobility features, and more. Fleetster provides both software and hardware solutions, such as OBD-Plugs, Key Cabinets, and Car Sharing Kits. They emphasize sustainability, with CO2-neutral servers and operations. The software is GDPR compliant, supported by German data centers and privacy laws. Fleetster collaborates with major partners like Geotab and Invers, and provides integration options for comprehensive fleet management needs.

11 - 50 employees

Founded 2010

🚗 Transport

☁️ SaaS

🏢 Enterprise

📋 Description

• You will develop into a fleetster product expert and, through your expertise, provide excellent technical support to our customers • By handling customer inquiries quickly and precisely via email, chat, or virtual meetings, you will support fast and sustainable problem resolution • You build trusting, ongoing customer relationships and ensure all technical issues are resolved so our customers become long-term users • You clarify feature requests and effective workarounds with the product team and keep customers informed about progress • Over time you will gain extensive insights from support requests and work closely with the product, Customer Success, and Sales teams to continuously improve smart processes

🎯 Requirements

• Experience in technical support or a similar customer support role within a SaaS environment (ideally B2B) • Technical affinity and experience working in a dynamic, agile environment • Strong communication skills, ability to build trust quickly, and proactive problem-solving abilities • Structured and organized work style with the ability to meaningfully prioritize a variety of tasks • Excellent written and verbal communication skills in English and German; additional languages are a plus

🏖️ Benefits

• Profitable, investor-independent scale-up with a long-term vision • Agile structures, flat hierarchies & fast decision-making • Product excellence & strong customers who grow with us • Many opportunities for professional development — steep learning curve, no glass ceiling • Annual training budget for personal development (Lotaro) • Regular team events & intensive onboarding in Munich • Choice of Wellpass or Deutschlandticket (German public transport pass) after the probationary period • Furnished company apartments near the office available if needed