Software Engineer, Voice

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October 2

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Flossy

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Artificial Intelligence • Healthcare Insurance • B2B

Flossy is a company specializing in the dental industry, offering AI solutions to streamline operations for dental practices, patients, and insurance payors. Their flagship product, Fiona, is an AI voice receptionist that handles patient interactions, appointment bookings, and insurance verifications, helping dental offices operate more efficiently. Flossy utilizes cutting-edge AI technology to reduce administrative work, optimize operations, and enhance patient experiences, making dental care more accessible and enjoyable. The company aims to be the trusted AI partner for the dental industry, increasing productivity and satisfaction among dental providers and their patients.

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

🤝 B2B

💰 $14.7M Series A on 2022-08

📋 Description

• Design, build, and maintain scalable and voice systems • Contribute to the entire software development lifecycle, from concept and design to testing and deployment. • Proactively identify and address performance bottlenecks and architectural improvements. • Integrate Generative AI LLM intelligence into all parts of the system • Debug and resolve complex technical issues related to system integrations and data flow. • Collaborate with product and operations teams to ensure smooth deployments and reliable system performance. • Contribute to monitoring, alerting, and incident response.

🎯 Requirements

• 4 - 10 years of experience as a Software Engineer. • Strong Proficiency in Go (Golang) is a must • Strong Experience with Voice Systems including STT/TTS systems, custom EOU solutions and transcription systems • Strong positive view on Artificial Intelligence and its application in real-world problems. • Strong advocate for automated testing in daily development workflows, with experience writing unit, integration, and end-to-end tests • Excited to work at a small company in growth mode with very little process. • Excellent problem-solving skills and a strong understanding of data structures and algorithms • Familiarity with phone system integration and on the wire call analysis • Experience with Fine tuning and custom training of voice systems • Experience with Speech-to-Speech models • Self-starter with a growth mindset and the ability to adapt to evolving technical challenges. • Clear, concise communicator—both written and verbal. • Bonus: Experience in the dental industry or familiarity with dental practice management systems. • Experience with cloud platforms (e.g., AWS, GCP, Azure). • Experience with real-time systems make the whole stack work faster from call agent -> backend • Experience and advocacy of Test-Driven Development (TDD) experience

🏖️ Benefits

• Opportunity to join a fast-growing team shaping the future of AI in healthcare. • Flexible remote work environment with high ownership and autonomy. • Competitive compensation and benefits package. • Career development through close collaboration with leadership across Product, Engineering, Sales, and Operations.