Client Success Specialist

🕒 August 26

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flywire

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

📦 Logistics

💰 $60M Series F on 2021-03

Healthcare • Travel • Logistics

Flywire is a global payments company specializing in cross-border transactions for various industries such as education, healthcare, and travel. It offers a next-generation payments platform and a proprietary global payment network, enabling clients to handle payments in multiple currencies across over 240 countries and territories. With vertical-specific software solutions, Flywire addresses the unique needs of its clients, integrating seamlessly into existing workflows. Their solutions include invoicing, payment management dashboards, and customer communication tools, all backed by a robust customer support team and geographical reach. Additionally, Flywire partners with key industry players, enhancing its offerings and providing secure, efficient transaction handling for international educational institutions, healthcare providers, and travel operators.

📋 Description

• Deliver and execute Flywire’s payment solution for new and existing travel clients across APAC, particularly Indonesia • Onboard clients and ensure success throughout the client life cycle • Build and maintain relationships and communication within key travel client accounts • Develop strategies to grow transaction volume and increase revenue through upselling • Provide clients with analytics and additional reporting • Act as a trusted advisor and strategic consultant • Gather client feedback, evaluate evolving needs, and communicate insights to product and management • Maintain current understanding of all Flywire services • Represent the company with professional and ethical client relationships • Work alongside the Travel sales team and Client Success management to grow the client base, improve retention, increase revenue and utilisation, identify improvements, and resolve issues accurately and promptly

🎯 Requirements

• Fluent in English and Bahasa Indonesia • 2 to 3 years of relationship management, account management or similar experience • Experience handling customer objections and leading customer relationships in a commercial setting • Excellent interpersonal, analytical and planning skills • Proficient presentation skills in both English and Bahasa Indonesia • Strategic thinker with strong project management skills • Ability to lead time-sensitive, cross-functional initiatives in a fast-paced environment • Based in Bali with a willingness to travel to meet clients • Knowledge of the Indonesian payment landscape and other providers within the market is a plus • Experience with Smartsheet, Salesforce, Looker and Zendesk is a plus

🏖️ Benefits

• Competitive compensation • Work with brilliant people and learn more about their journeys • Dynamic and global team • Virtual collaboration