Relationship Manager

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October 28

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Flywire

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Finance • Fintech

Flywire is a global payments company specializing in cross-border transactions for various industries such as education, healthcare, and travel. It offers a next-generation payments platform and a proprietary global payment network, enabling clients to handle payments in multiple currencies across over 240 countries and territories. With vertical-specific software solutions, Flywire addresses the unique needs of its clients, integrating seamlessly into existing workflows. Their solutions include invoicing, payment management dashboards, and customer communication tools, all backed by a robust customer support team and geographical reach. Additionally, Flywire partners with key industry players, enhancing its offerings and providing secure, efficient transaction handling for international educational institutions, healthcare providers, and travel operators.

1001 - 5000 employees

💸 Finance

💳 Fintech

💰 $60M Series F on 2021-03

📋 Description

• Serve as the primary relationship owner for an assigned client portfolio, fostering strategic and operational partnerships across multiple campus offices. • Maintain regular communication to ensure client satisfaction, discuss updates, address concerns, and manage expectations • Develop & execute strategic account plans that document client objectives, goals, and maximize growth opportunities. • Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams. • Oversee any project implementations and rollouts, ensuring a smooth client and payer experience. • Promptly and professionally address and resolve customer escalations, issues, or conflicts to maintain a positive business relationship. • Adopt a data-driven approach, working alongside Client Analysts, to spot potential risks and strategize on best practices to mitigate those risks • Deliver high-quality presentations and communications to client stakeholders, including senior executives. • Research and monitor market trends and competitor activities to proactively identify threats and opportunities that may impact our existing business. • Monitor and report on client performance, service delivery, and progress toward goals to Canada leadership.

🎯 Requirements

• 3–5 years of experience in relationship management, account management, or consultative sales. • Bachelor’s Degree in Business, Communications, Marketing, or a related field. • Strong commercial drive and ability to identify, diagnose, and solve client business challenges. • Excellent communication and presentation skills, with the ability to build credibility across all levels, including executives. • Proven success in managing contract renewals and negotiations. • Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously. • Problem-solving and project management skills with a proactive, data-driven approach. • Experience in higher education and/or fintech preferred. • Salesforce or other CRM experience a plus. • Willingness to travel ~35%.

🏖️ Benefits

• Competitive compensation, including Restricted Stock Units • Employee Stock Purchase Plan (ESPP) • Flying Start - Our immersive Global Induction Program • Wellbeing Programs (Mental Health, Wellness) with Global FlyMates • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! • Great Talent & Development Programs