Field Support Operations Manager

🕒 3 days ago

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Foodhub

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

eCommerce • Food Delivery • Software

Foodhub is a dynamic company specializing in EPOS software and online ordering solutions targeted at the restaurant and takeaway industry. Founded by a passionate IT specialist, Foodhub focuses on innovation and customer satisfaction, creating a collaborative and inclusive work culture that empowers employees and fosters creativity. With a strong vision for growth and a vibrant team, Foodhub is committed to delivering cutting-edge technology while maintaining a fun and engaging workplace atmosphere.

📋 Description

• Provide on-site operational support across UK locations • Travel extensively to restaurants/sites to support teams and drive performance improvements • Conduct regular field visits, operational audits, and performance reviews • Build strong working relationships with partners, managers, and operational teams • Support the implementation of operational processes and best practices across the field • Increase penetration of Foodhub products & services across existing client portfolio • Lead the organisation and distribution of work, ensuring high productivity levels balanced with adding value. • Coach and support field teams to achieve operational KPIs and service standards. • Identify technical challenges, themes, and trends in the field and provide regular insight directly to the CEO. • Act as a key operational escalation point when required • Work closely with internal departments and external partners to ensure operational success • Ensure a consistently high level of customer and partner satisfaction

🎯 Requirements

• Proven experience in field operations, area management, and multi-site operational leadership • Technical leaning/background specifically relating to electronic point of sale systems and/or online food ordering with associated hardware. • Experience within hospitality, food service, retail, or technology-led operations • Strong cultural awareness and ability to work within diverse teams • Comfortable working fully field-based and travelling extensively across the UK • Strong people management and relationship-building skills • Highly organised with excellent problem-solving abilities • Ability to work independently and manage priorities effectively • Full UK driving licence • Ability to speak Urdu, Punjabi, and/or Hindi would be an advantage

🏖️ Benefits

• 33 days annual leave per year (including public holidays) • Option to purchase up to 5 additional annual leave days • UK-based role with extensive international exposure • Pension scheme • High-impact leadership role within a global EPOS-led hospitality technology business • Guaranteed day off on your birthday