Annuity Operations Administrator

🕒 October 16

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 10%

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Foresters Financial

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1874

💸 Finance

🛡️ Insurance

🌍 Social Impact

Finance • Insurance • Social Impact

Foresters Financial is a fraternal benefit society that has been helping people protect their family’s financial future for over 150 years. The company provides life insurance and savings solutions across the US, Canada, and the UK, partnering with members to do more of the good they want to achieve. Foresters Financial focuses on empowering communities and individuals through various member benefits, including community grants and educational scholarships. They are committed to the well-being of their members, especially addressing needs such as providing accessible life insurance for people with Type 2 diabetes.

📋 Description

• Administer and transact financial and non-financial annuity transactions, including application processing, tax inquiries, 1035 exchanges, maturity notices, transfers, annuity maintenance, disbursements, and settlement options • Provide customer and producer service by phone, live chat, and email • Communicate with customers, producers, and internal departments regarding requests, inquiries, confirmations, and taxation within service levels • Examine documents to ensure legal and contractual requirements are met • Assess guidelines, rules, and regulations against legislative and corporate requirements • Maintain Accounts Payable records to process payments and withdrawals for payout annuities • Update valuation spreadsheets, databases, taxation systems, and manual tax records • Complete calculations including cash values, tax gains, and withholding tax • Support team members during absences and peak workload periods • Maintain Settlement Options records • Meet or improve service-level agreements and identify process improvements • Review, update, and create annuity standard operating procedures • Support projects and strategic initiatives • Ensure compliance with procedures, regulatory standards, internal controls, AML, and KYC requirements • Identify and mitigate operational risks with the team

🎯 Requirements

• University degree or college diploma in financial services • 2–3 years of relevant experience within the financial services industry • Technical aptitude for understanding annuity products • In-depth knowledge of US annuities practices, products and relevant rules and regulations • Comprehensive knowledge and understanding of state legislation including taxation is an asset • LOMA AAPA, Certificate in Retirement Essentials, or FLMI designation is an asset • Bilingual (Spanish) is an asset • Strong verbal and written communication abilities • Commitment to exceptional customer service and a collaborative, team-oriented approach • Ability to manage daily workflows and consistently meet deadlines • Ability to work independently and collaboratively • Ability to identify issues and implement effective solutions • Strong problem solving, de-escalation, and conflict resolution skills • Ability to manage multiple tasks and shifting priorities in a fast-paced environment • Proficient knowledge of Microsoft Office, specifically Excel • Solid knowledge of CRM; AWS Amazon Connect is an asset • Demonstrated mathematical aptitude, attention to detail, and accuracy • Operation hours availability from 9:00am–5:00pm Eastern Time • Flexibility for periodic weekend shifts and statutory holidays may be required

🏖️ Benefits

• Discretionary variable incentive plan for eligible employees, subject to individual and company performance • Accessible candidate experience and recruitment-process accommodations

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