Live Chat Agent

Job not on LinkedIn

🕒 May 2

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎡 Marketing

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Forgelight Marketing Group

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2016

📣 Marketing

💼 Consulting

Marketing • Consulting

Forgelight Marketing Group is a marketing agency that guides businesses through the evolving digital landscape by offering customizable, tiered services from à la carte projects to full-service, end-to-end marketing management. They provide branding and strategy, SEM and digital marketing (including SEO and social media distribution), web design and development, and campaign execution and optimization, positioning themselves as partners to amplify client marketing efforts and deliver measurable results.

📋 Description

• Respond promptly to customer inquiries via live chat in a professional and courteous manner • Provide accurate information about products, services, and company policies • Resolve customer concerns, complaints, and technical issues effectively • Maintain clear and detailed records of customer interactions • Escalate complex issues to the appropriate department when necessary • Meet performance metrics, including response time and customer satisfaction scores

🎯 Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus) • Strong written communication and typing skills • Basic computer proficiency and familiarity with chat or CRM software • Ability to multitask and manage multiple conversations simultaneously • Excellent problem-solving skills and attention to detail • Previous customer service experience is preferred but not required.

🏖️ Benefits

• Competitive hourly pay with performance-based incentives • Flexible work schedule (full-time and part-time options available) • 100% remote work environment • Paid training and ongoing professional development • Opportunities for career advancement within the company • Supportive team culture and inclusive work environment • Work-life balance with flexible shifts