FORM
FORM powers the world’s 2 billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline. FORM’s digital assistant for teams guides daily tasks, boosts communication, and provides leaders with real-time intelligence to drive faster actions and better decisions. FORM activates and connects teams in the field--with leaders, missions, and each other--so they can deliver success in the enterprise. FORM offers the world’s fastest, most accurate, and only integrated task management and image recognition solution for smarter retail execution. FORM solutions have been deployed by Fortune 500 companies around the world.
201 - 500 employees
Founded 2002
Support Analyst
July 17
FORM
FORM powers the world’s 2 billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline. FORM’s digital assistant for teams guides daily tasks, boosts communication, and provides leaders with real-time intelligence to drive faster actions and better decisions. FORM activates and connects teams in the field--with leaders, missions, and each other--so they can deliver success in the enterprise. FORM offers the world’s fastest, most accurate, and only integrated task management and image recognition solution for smarter retail execution. FORM solutions have been deployed by Fortune 500 companies around the world.
201 - 500 employees
Founded 2002
📋 Description
• About FORM • FORM powers the world’s 2 billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline. • FORM activates and connects teams in the field – with leaders, missions, and each other – so they can deliver success in the enterprise. • The FORM field execution platform serves as a digital assistant for frontline teams by guiding daily tasks, streamlining data collection, facilitating real-time communication, and providing leaders with real-time intelligence to drive faster actions and better decisions. • FORM offers the world’s only integrated task management and image recognition platform and enables smart audits on more display types than any solution in the market, plus industry-leading field communications and photo reporting capabilities. • FORM solutions have been deployed by Fortune 500 companies around the world. • Join Our Technical Support Team! • Are you passionate about solving problems, helping customers, and working in a fast-paced environment? • We're looking for a motivated and detail-oriented Support Analyst to join our global support team! • This is a fantastic opportunity for someone who enjoys supporting users, thrives on variety, and is eager to grow professionally within a supportive and collaborative team.
🎯 Requirements
• Fluency in English (spoken and written) - excellent communication is key. • At least 1 year of experience in a customer support, help desk, or technical support role. • Strong communication and problem-solving skills. • Ability to multi-task and prioritize effectively in a dynamic environment. • Experience in handling and resolving customer complaints with empathy and professionalism. • Solid technical proficiency in MS Office Suite and basic knowledge of client-server applications. • Familiarity with support tools such as Zendesk, GoToMeeting, WebEx, or Zoom. • Experience managing escalations and acting as the primary point of contact with clients.
🏖️ Benefits
• Fully remote collaboration format. • Financial support toward private healthcare and life insurance (optional, subject to agreement). • Company-subsidized online English classes. • Access to internal learning and development resources. • Opportunities for professional growth within a global team. • Necessary project equipment provided.
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