Field Service Engineer

🔥 1 hour ago

🌐 United Kingdom, Ireland – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

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👻 Ghost score 12%

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Logo of Formlabs

Formlabs

501 - 1000 employees

Founded 2011

🏥 Healthcare

🏗️ Construction

💼 Consulting

Healthcare • Construction • Consulting

Formlabs is a company that specializes in manufacturing advanced 3D printers for various applications including dental, medical, and engineering industries. The company offers a range of products including resin and industrial 3D printers, along with materials and software solutions to enhance prototyping and production processes. Formlabs is known for its customization and flexibility capabilities, allowing users to explore innovative designs with high precision and reliability.

📋 Description

• Serve as the primary technical point of contact and face of Formlabs across the UK & Ireland region • Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems • Conduct structured on-site user training on machinery operation, software use, and basic maintenance • Perform live product demonstrations • Respond to customer downtime and perform urgent repairs, often on short notice • Manage annual preventative maintenance visits within the 90-day target window for warrantied customers • Diagnose electromechanical issues and achieve single-visit resolutions • Execute a high volume of service activity • Independently manage travel arrangements and submit expenses on time • Maintain records of installations, training sessions, and repairs in Salesforce

🎯 Requirements

• Based in London, Manchester, or Dublin (highly preferred due to hub connectivity) • Willing to travel 80%+ of the time • Strong technical background in electromechanical/hardware • Soft skills required to teach others how to use the technology • Fluency in English (C1-C2) • Valid driver’s license (B) required • Fluency in German or French is a bonus skill • Passion for 3D printing and emerging technologies is a bonus skill • Experience in rapidly-growing startup environments is a bonus skill

🏖️ Benefits

• Shares in the company • Overtime payment eligibility • Learning and development budget • Free 3D print • Fun team events • Paid time spent traveling

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