Field Service Lead

Job not on LinkedIn

October 24

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Forte Opening Solutions

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Hardware • Security • B2B

Forte Opening Solutions is a century-old manufacturer of architectural doors and entrance systems that blends durable, security-focused engineering with high-end aesthetics for commercial, institutional, and hospitality buildings. The company supplies crafted doors, samples, training (DoorUniversity and DoorBuilder®), and project-focused solutions to architects, contractors, and property owners, emphasizing long-term performance and a legacy of American craftsmanship.

1001 - 5000 employees

Founded 2024

🔧 Hardware

🔐 Security

🤝 B2B

📋 Description

• Generate knowledge base of common problems found in the field and the documentation required to repair/replace components to solve those problems. • Create training materials for building a strong team of field service technicians. • Travel to customer sites to provide onsite support, troubleshooting, repair, and installation of doors and door hardware. • Interface with the Forte Opening Solutions Quality Engineering team to provide feedback on field failure analysis and common issues to help improve manufacturing processes and product design. • Retouching and color matching stained and painted doors to blend with existing finish. • Installation of door hardware in both non-rated and fire rated doors. • Disassembly and reinstallation of access control systems and other electro-mechanical products as part of repairing or rehanging doors. • Ability to operate power and hand tools both safely and skillfully. • Represent Forte Opening Solutions professionally to satisfy customer needs and encourage return business.

🎯 Requirements

• H.S. Diploma with 5 years of work experience or Technical School graduate with 3 years of work experience. • Must have valid and unrestricted driver’s license with an acceptable driving record. • Forklift certification is a plus. • Domestic travel up to 95% and may include occasional weekends. • Excellent clerical and organizational skills to keep track of schedules, routes, and personnel. • Strong communication skills and organization. Able to work well in a team environment. • Proficient using Apple iPads, iPhones, and software applications (Outlook, Excel, Dynamics CE, GoCanvas, iPhone/iPad camera) for documentation of claims.

🏖️ Benefits

• Company will provide tools, work vehicle, and PPE equipment for all site visits.