Customer Success Manager

Job not on LinkedIn

🕒 October 14

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Partner with Account Executives, Value Realization team members, and Solutions Consultants to understand customer goals, baseline metrics, and operational pain points • Lead or support value discovery sessions and business case development for strategic sales opportunities • Conduct ROI, total cost of ownership, and cost-benefit analyses to articulate the financial impact of Accruent solutions • Deliver value-focused presentations to customer stakeholders and executive decision-makers • Establish frameworks to measure pre- and post-implementation success metrics • Track and report realized value through customer adoption, process improvements, cost savings, and other performance outcomes • Support Executive Business Reviews with data-driven insights on account value achieved • Identify whitespace and expansion opportunities based on unmet needs or unrealized value • Collaborate with Sales, Value Realization, Services, and Product teams to align value stories with customer use cases and industry benchmarks • Support the sales cycle, including RFP responses, procurement justification, and contract negotiations • Enable sellers and account teams with tools, templates, and content for value-based selling • Refine Accruent’s value realization methodology, templates, and messaging • Capture and share best practices, reusable business cases, and outcome-based reference materials • Support development of success stories and value narratives for marketing and customer advocacy programs

🎯 Requirements

• 3–6 years of experience in customer value, sales engineering, customer success, management consulting, or financial analysis in a B2B SaaS or technology company • Demonstrated ability to conduct ROI modeling, build business cases, or perform data-driven customer impact analysis • Strong communication and presentation skills with the ability to translate complex data into compelling customer narratives • Experience working directly with customers and internal cross-functional teams in a fast-paced environment • Proficiency in Excel, PowerPoint, and CRM systems such as Salesforce • Exposure to enterprise customers, particularly in asset-intensive or highly regulated industries • Familiarity with value-based selling, customer lifecycle management, or SaaS financial metrics such as ARR, CAC, and LTV • Bachelor's degree in Business, Finance, Economics, or a related field is preferred • Advanced degree or certifications in business analysis or consulting is a plus

🏖️ Benefits

• Personal development resources, coaching, and support through Accruent’s “Grow Without Limits” program • Equal opportunity employer • Reasonable accommodations for applicants with disabilities

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