IT Systems Manager

🔥 1 hour ago

🇬🇧 United Kingdom – Remote

💵 £40k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Forward Institute

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🤝 Non-profit

📚 Education

Consulting • Non-profit • Education

Forward Institute is a non-profit organization launched in 2015 with the mission of building a movement for responsible leadership. By engaging collaboratively with a Fellowship network of global leaders, Forward Institute facilitates cross-sector learning and experimentation, creating space for challenging conversations and exploring the very real dilemmas leaders face.

📋 Description

• Act as the first point of contact for technology requests, managing triage, resolution and escalation • Own the external IT support relationship, including onboarding and offboarding, permissions, access reviews, licence management and password management rollout • Administer Microsoft 365, SharePoint, Notion, Salesforce and new systems, including configuration, housekeeping and basic troubleshooting • Make platform recommendations and support rollout of new capabilities • Experiment with AI-assisted triage and self-service tools • Set and maintain data standards, including deduplication and routine audits • Design, build and maintain automations connecting systems, including Zapier workflows, form logic and notifications • Own the operational cadence for DPIAs, retention routines and policy compliance • Maintain documentation for data processing terms, security schedules and partner due diligence requirements • Own information and platform structures, file structures, naming conventions, templates and reference documentation • Lead a readiness review of SharePoint and Notion covering structure, permissions, metadata and AI-assisted knowledge retrieval • Manage the operational side of new internal and partner-facing platforms, including user support, testing, training, change communications and release coordination

🎯 Requirements

• 5+ years’ experience in IT operations, systems administration or digital operations • Experience managing multiple business systems • Experience implementing or migrating a core platform • Experience setting up workflows, integrations or automations • Experience working in a small, growing organisation • Ability to manage IT support, access and supplier relationships • Strong systems administration across multiple platforms • Ability to implement, improve and communicate operational workflows • Strong data management and documentation discipline • Ability to recommend and support technology change and user adoption • Detail and systems oriented • Practical and able to exercise judgement under ambiguity • Proactive about improving how things work • Curious about technology, automation and AI • Collaborative and service minded, good at working with people

🏖️ Benefits

• Real ownership over systems and infrastructure • Work alongside impressive people • Exposure to real scale and complexity • Opportunity to shape how the organisation works • Development opportunities • Autonomy • Support to build mastery • Work intended to enrich your life • Inclusive and accessible recruitment practices

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