Implementation Specialist

🕒 May 14

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Fourth

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

👥 HR Tech

🤝 B2B

💰 Series unknown on 2015-07

SaaS • HR Tech • B2B

Fourth is a global software-as-a-service (SaaS) company providing end-to-end restaurant and hospitality management solutions. Its product suite includes workforce management with predictive scheduling and labor optimization, demand forecasting, inventory and recipe management, procurement, HR, benefits and payroll, and real-time data & insights. With around 25 years of experience, multiple global offices, and hundreds of employees, Fourth focuses on helping hospitality operators reduce costs, improve compliance, and make data-driven decisions.

📋 Description

• Own customer onboarding, making sure customers are ready for implementation and clearly understand what’s expected of them. • Work directly with customers to facilitate the design and configuration of Fourth solutions that meet business needs, using best practices for setup, training, and third-party integrations. • Assess customer readiness early and communicate any risks, gaps, or dependencies so projects start on a solid footing. • Coordinate with third-party vendors to support integrations and help remove blockers that could delay implementation. • Partner closely with Project Managers and technical specialists during the early stages of implementation to keep projects moving efficiently. • Share product knowledge, industry best practices, and practical guidance to help customers prepare for the implementation and adopt Fourth’s solutions. • Support customers through early change management activities to help drive adoption and maximize value from the platform. • Act as the customer’s main point of contact during the implementation phase, responding to questions and helping resolve issues quickly, with a focus on data collection and validation. • Contribute to customer-facing knowledge-based articles and solution documentation to support self-service and best-practice adoption.

🎯 Requirements

• 3-5 years of experience in a customer-facing role such as implementation, onboarding, consulting, professional services, or technical support within a SaaS or technology environment. • Prior experience working with workforce management, payroll, finance, or hospitality industry is an advantage • Demonstrated ability to guide customers through change and influence adoption of new processes or technology • Confident with Excel, including the ability to utilize Pivot Tables, VLOOKUP/XLOOKUP, and data analysis techniques. • Confident communicator with solid presentation and meeting-facilitation skills, comfortable leading discussions using tools such as PowerPoint and Microsoft Teams. • Ability to manage multiple projects simultaneously while maintaining a high level of customer engagement • Project or systems certifications (e.g. Agile, Prince2, ITIL or similar) are a plus. • Fluent in written and spoken English; additional language skills are a plus.

🏖️ Benefits

• Unlimited PTO! • Medical, Dental, Vision Insurance! • 401k Match! • Parental Leave • Laptop and equipment.