Channel Sales Manager – East

🔥 8 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $173.2k - $214k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

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Freshworks

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2010

💼 Consulting

📣 Marketing

📦 Logistics

💰 $85M Secondary Market on 2020-01

Consulting • Marketing • Logistics

Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.

📋 Description

• Build and expand relationships with strategic channel partners, distributors, and solution providers across North America • Drive indirect revenue and partner-led growth in a quota-carrying role • Develop and execute joint business plans for pipeline generation, partner engagement, and indirect revenue growth • Build and maintain executive-level partner relationships and serve as a trusted advisor • Collaborate with Sales, Solutions Engineering, Marketing, Partner Enablement, and the global Partner organization on go-to-market strategies • Drive partner recruitment, onboarding, enablement, and ongoing success • Identify and develop new partnership opportunities • Coordinate joint marketing initiatives, sales campaigns, and partner events • Advocate internally for partner needs and provide market feedback • Forecast partner pipeline and revenue while achieving or exceeding sales targets

🎯 Requirements

• 5+ years of experience in Channel Sales, Partner Sales, Alliance Management, or indirect sales within a SaaS or enterprise software company • Demonstrated success managing strategic partner relationships and achieving or exceeding quota • Experience building partner-generated pipeline and driving indirect revenue growth through channel ecosystems • Strong executive presence and ability to influence internal and external stakeholders • Ability to develop and execute strategic business plans with measurable outcomes • Excellent communication, negotiation, and relationship-building skills • Strong project management and organizational skills; ability to manage multiple priorities • Comfortable working across global, cross-functional teams in a matrixed organization • Experience with CX platforms such as Zendesk, Salesforce Service Cloud, ServiceNow, Intercom, Genesys, NICE, or similar solutions strongly preferred • Understanding of customer support, omnichannel engagement, contact center, automation, or AI-powered customer service solutions • Live in the Eastern Time Zone • Bachelor's degree or equivalent professional experience

🏖️ Benefits

• Multiple options for dental, medical, vision, disability, and life insurance • Equity + ESPP • Flexible PTO • Flexible spending • Commuter benefits • Wellness benefits • Adoption and parental leave benefits • Variable compensation eligibility