Client Engagement Manager

🕒 October 1

🤠 Texas – Remote

🤠 Texas – Remote

💵 $52.9k - $75.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Manage engagement for several clients, including a top 10 client • Manage client contracts and relationships • Ensure Gainwell operations perform according to contractual commitments • Generate revenue and upsell new services to existing clients • Prepare and monitor budgets and revenue expectations for assigned clients • Develop project approaches and implementation plans with clients • Oversee development and implementation • Report progress toward strategic client growth and business goals to client engagement leadership • Communicate and interface regularly with clients • Create agendas and provide recaps for client touchpoints • Direct contract operations to ensure successful service delivery • Identify and pursue new revenue sources • Build internal and external relationships to meet or exceed client expectations • Manage client relationships and ensure client satisfaction • Support sales opportunities and assist with closing sales, including proposal development • Monitor state legislative, regulatory, and competitive environments and alert engagement teams to risks and opportunities • Support collaboration between client engagement, internal departments, and operations staff • Handle client invoicing and accrual tracking • Ensure timely delivery of solution files, reports, invoices, and supporting detail

🎯 Requirements

• Bachelor’s degree required, or 5+ years of relevant professional experience in lieu of a bachelor’s degree • Preferred experience in health insurance or healthcare-related industries • Preferred experience in client services, customer success, or business administration • Preferred experience in healthcare policy, regulations, or compliance • Preferred experience in highly regulated industries with complex compliance requirements • Preferred experience in large-scale client relationship management or strategic account management • Ability to support west coast clients in PST as needed • Ability to work remotely • Quarterly travel

🏖️ Benefits

• Comprehensive leadership and technical development academies • Flexible work arrangements • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Career development opportunities • Quarterly travel

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