Service Delivery Manager

🕒 Yesterday

🤠 Texas – Remote

🤠 Texas – Remote

💵 $86.7k - $123.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Manage and oversee account service delivery team operations to ensure products and services are delivered according to project schedule • Work with account teams to develop demand forecasts • Assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements • Navigate relationships between delivery and client groups to strengthen client relationships • Identify service improvements to increase client satisfaction • Support proposal teams in integrating new, enhanced and existing service offerings for current and new accounts • Select and hire employees to support the team • Train employees to enhance performance, development and work products

🎯 Requirements

• Substantial leadership or supervisory experience in support services, project leadership or program management in a technology industry • Working understanding of healthcare technology industry and products • Strong executive presence and excellent written and oral communication skills • Skilled in managing projects, financial budgets, and forecasting • Ability to lead and motivate diverse teams to deliver high-quality results and solve roadblocks for on-time delivery • Video cameras must be used during all interviews and during the initial week of orientation

🏖️ Benefits

• Work flexibility • Learning and career development • Technical credentials and certifications • Generous, flexible vacation policy • Educational assistance • Leadership and technical development academies • 401(k) employer match • Comprehensive health benefits • Occasional travel opportunities