VIP Account Manager

🕒 October 5

🌐 Romania, Bulgaria, +15 more countries – Remote

🇷🇴 Romania – Remote 🇧🇬 Bulgaria – Remote 🇵🇱 Poland – Remote 🇱🇹 Lithuania – Remote 🇷🇸 Serbia – Remote 🇪🇪 Estonia – Remote 🇨🇿 Czechia – Remote 🇬🇷 Greece – Remote 🇭🇺 Hungary – Remote 🇲🇩 Moldova – Remote 🇬🇧 United Kingdom – Remote 🇨🇾 Cyprus – Remote 🇵🇹 Portugal – Remote 🇸🇮 Slovenia – Remote 🇪🇸 Spain – Remote 🇦🇱 Albania – Remote 🇭🇷 Croatia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 36 days.
• Jobs at this company usually fill in 29 days.
• Reposted once.
• No salary listed.

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Gamdom

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🍽️ Food & Beverage

🏨 Hospitality

✈️ Travel

Food & Beverage • Hospitality • Travel

Gamdom is a crypto-focused online casino and betting platform that offers thousands of wagering options across casino games and sports betting. Founded in 2016 and evolving from a Counter-Strike–oriented casino community, Gamdom shifted to cryptocurrency integration around 2020 and now provides users with bonuses, rewards, and a secure platform for crypto gambling. The company operates globally with a remote workforce and multiple job locations.

📋 Description

• Build and maintain strong, long-term relationships with VIP players • Act as a trusted point of contact, understanding individual player preferences, expectations, and needs • Deliver highly personalized service across all player interactions • Develop and implement personalized engagement strategies to strengthen player loyalty and retention • Manage tailored rewards, promotions, and incentives based on individual player profiles and activity • Proactively engage with VIP players to maintain relationships and encourage continued engagement • Serve as the primary contact across Intercom, Discord, email, and other communication platforms • Respond to player requests and concerns promptly and professionally • Own issues through to resolution, coordinating internally where required • Monitor player activity, preferences, and performance to identify engagement and retention opportunities • Use player data and behavioral insights to inform rewards, promotions, and communication decisions • Maintain accurate and up-to-date VIP interaction and player records • Collaborate with Customer Support, Marketing, Promotions, Payments, and other internal teams • Coordinate exclusive offers, campaigns, and player experiences for VIP segments • Share player feedback and insights to help improve products and services

🎯 Requirements

• Proven experience in VIP management, account management, customer success, customer service, or a similar client-facing role • Experience within iGaming, online gaming, crypto, betting, or another high-value customer environment is highly desirable • Strong relationship-building and communication skills, with the ability to establish trust with high-value clients • Excellent written and verbal English communication skills • Strong organizational skills and the ability to manage multiple VIP relationships simultaneously • A proactive, solution-oriented approach with strong attention to detail • Comfortable working with CRM and communication platforms such as Intercom, Discord, and similar tools • Ability to understand and work with player data and behavioral insights • Ability to work effectively in a fast-paced, international, and remote environment • Additional languages are a plus

🏖️ Benefits

• Competitive salary with performance-based incentives • 25 days of paid time off • Equipment allowance to support your home working setup • Professional growth and development opportunities • A remote-first working environment with an international team

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