Solutions Engineer

Job not on LinkedIn

🕒 April 1

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gatekeeper

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

Gatekeeper is a SaaS platform that automates contract lifecycle management, vendor lifecycle management, third‑party risk and compliance monitoring, and spend management for procurement, finance and legal teams. It unifies vendor, contract and spend data, provides AI-powered agents for contract and third-party automation, integrates with ERPs and over 1,700 applications, and delivers continuous monitoring and audit readiness to reduce onboarding time, accelerate contracting, and surface savings.

📋 Description

• Serve as the day-to-day technical contact for a portfolio of established customers • Partner with the Senior Solutions Engineer and Account Director to manage customer accounts • Own the full customer journey from implementation through long-term success • Manage configuration requests, workflow updates, user permissions, and data updates • Translate customer business processes into efficient Gatekeeper workflows • Provide first-line technical support, troubleshoot issues, and collaborate on resolutions • Build customer relationships and understand business processes, strategic goals, and usage requirements • Champion customer needs and suggest product functionality enhancements • Monitor customer health and usage, identifying optimisation opportunities and engagement risks • Track implementation success metrics, including Time to First Value • Document customer configurations and key interactions • Identify expansion opportunities and pass leads to Account Directors • Support renewals by preparing data for strategic business reviews and demonstrating platform value • Stay current with product releases, best practices, and AI advancements

🎯 Requirements

• 3+ years of experience in a customer facing technical role supporting SaaS implementations • Genuine passion for helping customers succeed and interest in learning about SaaS customer success models • Experience achieving implementation milestones, including driving Time to First Value and delivering success criteria • Analytical mindset and ability to learn new software • Experience with configuration management, data mapping, and data migration • Genuine interest in AI advancements and commitment to learning how to leverage AI tools • Problem-solving ability and exceptional attention to detail • Organisational skills and experience supporting technical projects, tracking time, reporting progress, and identifying risks • Clear and professional verbal, video, and written communication skills • Comfortable with customer-facing interactions and documenting business processes • Eagerness to build a career in customer value and learn from a senior team member • Ability to thrive in a fast-paced, collaborative environment • Nice to have: Experience with Vendor Management or Contract Lifecycle Management (CLM) platforms

🏖️ Benefits

• 100% remote working: live anywhere in the UK, no offices and no commute • Generous annual leave allowance • Private health cover • Company pension scheme • Life Assurance • Group Income Protection • Learning & Development opportunities for lifelong learners • Technology: we provide everything you need to do your best work • Gatekeeper for Good: Match funding to support non-profit organisations in your local community • Gatekeeper retreats