Service Support Engineer – EN/FR

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November 25

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Switzerland Global Enterprise

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B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

📋 Description

• Oversee data quality management, including archiving, for engineering activities such as troubleshooting, back-office operations, and site data collection. • Support the Tender (ITO) team during proposal preparation, acting as the technical reference and ensuring proper validation of the technical scope. • Assist Project Managers in accurately tracking reported issues (Customer Portal – Services Responsiveness), ensuring consistent responses to customer inquiries and verifying cross-impact of comments. • Manage and support the Root Cause Analysis (RCA) process, including documentation and approval responsibilities. • Serve as the technical point of contact for customer communications during critical incidents. • Assist Project Managers/Commissioning Engineers with regular follow-up calls to customers to resolve cases initiated by technical proposals or site interventions. • Monitor process compliance and proactively drive continuous improvement initiatives. • Contribute to the development of new project setups, including drafting technical procedures, process documentation, and flowcharts. • Prepare progress reports, test results, and non-conformance reports. • Annotate and update “as-built” drawings. • Submit required technical documentation to external customers and internal teams for equipment operation and maintenance. • Provide supplementary information as needed. • Offer technical assistance in the preparation of submissions. • Analyze, investigate, and propose solutions for issues related to discontinued products. • Collaborate with the Service Central Team to enhance processes and tools, acting as a proactive source of initiatives. • Contribute to overall process improvement. • Contact subcontractors or vendors to respond to technical requests from customers. • Propose or implement technical or engineering solutions when appropriate.

🎯 Requirements

• Bachelor’s degree in electrical engineering with a specialization in power electronics, or significant electrical engineering experience in electrical network simulation and/or substation commissioning. • Strong interpersonal and communication skills for interaction with clients and field personnel. • Advanced knowledge of electrical and electronic power equipment. • Fluency in English (mandatory) and French. • Proficiency with office software (MS Office Suite). • Analytical mindset and attention to detail. • Previous field or operations engineering experience in the electrical utility or industrial sectors. • Prior experience in a related service business. • Knowledge of power electronics / FACTS & HVDC equipment, drives, and rotating machines. • Understanding of protection and control systems. • Familiarity with asset management concepts or experience in an asset management role. • Awareness of cyber-security regulations. • CRM experience with Salesforce or similar systems.

🏖️ Benefits

• Relocation assistance: No